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Chapter 2.
Getting people to work hard and do their best – to be highly motivated – is a central problem not only of individual businesses but of the economy as a whole. Everyone can recognise in themselves what a huge difference being fired-up makes: you confront challenges with energy, you sail…
Given how pejorative the term is, we’re understandably keen to locate snobs somewhere far from us. They are the people in the newspaper, or the ones who live in the other…
Introduction The history of every life is made up both of the life we lead, and the richer, more ambitious one we dream of leading – but never quite do… because…
We know that empathy is a deeply important quality, which enables us to see the world as it looks through other, normally very different, eyes. But we may be unsure quite…
Eloquence is the attempt to get a set of tricky ideas into the mind of another person using the art of verbal charm. Managing employees requires eloquence; instilling ideas in children…
It descends, normally, between around 5pm and 7.30pm and can be at its height at six, especially when the weather is turning and the last of the daylight has burnished the…
Starting one’s own business is one of the most creative, meaningful and practically sensible things one could ever do with one’s life. Yet few of us ever get close to giving…