We process your personal data in accordance with applicable laws, including the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR) and the UK GDPR. This page is intended to keep you informed about what we do with the personal data we process. ‘Personal data’, means any information from which you can be identified; it includes things like your name, date of birth, email address, delivery address, billing address, telephone number and IP address.
First of all, we’d like to assure you that we are committed to protecting the privacy of all our users. We will endeavour to ensure that the information you provide us with is kept secure and managed within the requirements of applicable laws.
If you are not happy with any aspect of how we collect and use your data, please let us know by emailing us at [email protected] so we can try and resolve it for you. Should this not be resolved, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) or if you are based outside of the United Kingdom, please contact your local regulatory authority.
It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us at [email protected] or by editing your information in the ‘my account’ section of our website.
Please note that if you book Therapy sessions through the School of Life Website, we are not the data controller, your Therapist is. Therefore, if you have any queries about the personal data you share in relation to your Therapy sessions, you should address these to your Therapist in the first instance.
1. What information we will collect about you
We collect information about you when you register with us, download our app, or place an order for products or services. We also collect information when you complete surveys, provide feedback or supply us with information during the course of our relationship. App and website usage information is collected using cookies.
We may process certain types of personal data about you as follows:
- Identity Data may include your first name, last name, username, title, date of birth and gender.
- Contact Data may include your billing address, delivery address, email address and telephone numbers.
- Financial Data may include your bank account and payment card details.
- Transaction Data may include details about payments between us and other details of purchases made by you.
- Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
- Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
- Usage Data may include information about how you use our website, app, products and services.
- Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
Where we are required to collect personal data by law, or under the terms of the contract between us and you, if you do not provide us with that data when requested, we may not be able to perform the contract (for example, to provide services to you). If you don’t provide us with the requested data, we may have to cancel a service you have requested but if we do, we will notify you at the time.
Sensitive Personal Data
Data Protection Laws call sensitive data “Special Category Data” and this refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions and information about your health.
Please be aware that some App articles cover sensitive topics. Also, when you first open the App,
we may ask you some questions to help us to show you App content which we think you will find most useful. Some of these questions may refer to sensitive topics, but you don’t have to answer them in order to use the App. You’ll always have the option to skip them.
Particular “Topics” in the App also cover sexual relationships and heath, and the App allows you to save Topics and to make Commitments. Again, you don’t have to do this if you’d rather not: the App will still work and the App contents are the same if you don’t.
If the Topics you have selected or the Commitments you make cover sensitive areas (such as your sex life or health), these selections will be saved in your profile (so the App remembers them the next time you open it).
You don’t have to answer the sensitive questions or save Topics covering sensitive areas, but if you do, you consent to us saving this information in your Profile Data.
2. How We Collect Your Personal Information
We collect data about you through a variety of different methods including:
- Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
- download our App;
- order our products or services;
- create an account on our site;
- subscribe to our service or publications;
- request resources or marketing be sent to you;
- enter a competition, prize draw, promotion or survey; or
- give us feedback.
- Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
- analytics providers such as Google based outside the UK and the EU;
- advertising networks such as Facebook based outside the UK and the EU; and
- search information providers such as Google and Bing based outside the UK and the EU
- Email newsletters and mailing lists are administered using a third party service provider, dotdigital.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Adyen and PayPal, based inside and outside the UK and the EU, and BigCommerce based outside the UK and the EU
- Identity and Contact Data from data brokers or aggregators, for our business-to-business customers only.
3. How We Use Your Personal Information
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- Where we need to perform the contract between us.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Purposes for Processing Your Personal Information
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Type of data
Lawful basis for processing
|To open an online account
(d) Marketing and Communications
|Performance of a contract with you
|To process and, where required, deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
|To run classes, talks, events or 1:1 sessions which you have purchased or registered for. This may include sharing your data with third parties who are hosting or delivering the service.||(a) Identity
|Necessary for our legitimate interests as a business to be able to contact you regarding this service and track attendance.
|To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
|(a) Performance of a contract with you
Necessary to comply with a legal obligation
(b) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
|To enable you to partake in a prize draw or competition
(e) Marketing and Communications
|(a) Performance of a contract with you
|To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
|(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligation
|To deliver and allow third parties to deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising
(e) Marketing and Communications
|Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
|Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy|
| Your consent (see further section 8 Cookies, below)
|To make suggestions and recommendations to you about goods or services that may be of interest to you
|Necessary for our legitimate interests to develop our products/services and grow our business
|Use of our App
(c) Profile Data
(d) Technical Data
|(a) Performance of a contract with you – acceptance of the T&Cs form part of the App download so we can provide this service to you,
(b) Necessary for our legitimate interests to be able to provide the App service to you. Full details can be viewed via the ‘Terms and Privacy’ section within the App
(c) Consent obtained via the App.
|To send you marketing communications about our App and our services if you have downloaded our App
(e) Marketing and Communications
(b) Legitimate interests
You will receive marketing communications from us if you have consented to do so.
(i) requested information from us or purchased goods or services from us; or
(ii) if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
(iii) in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at [email protected] at any time.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
4. Disclosures of Your Personal Information
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 3 above:
- Third parties who provide fulfilment, marketing and customer support services, such as warehouses and logistics companies, review platforms, email marketing services, marketing automation platforms, social media platforms and Google Ad services (for example, for display advertising and retargeting), and membership service providers.
- Course leaders.
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We will not share your details with any other third parties unless we have a lawful basis to do so.
However, if we reasonably believe that we are required by law to disclose your personal information to a third party, whether in compliance with any applicable law or regulation or by court order or in connection with legal proceedings, we may do so. We may also use aggregate anonymised data and share it with third parties.
Countries outside of the UK and the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the UK and the EEA unless the transfer meets certain criteria.
If we collect information about you from outside the UK we may transfer that data into a country which is a Member State of the European Union.
Some of our third parties service providers are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the by the Information Commissioner’s Office;
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the Information Commissioner’s Office which give personal data the same protection it has in the UK.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at [email protected] if you want further information on the specific mechanism used by us when transferring your personal data.
However, please note that purchasing a ticket for an event outside the UK, or purchasing goods to be sent to an address outside of the UK, may require us to transfer your data to third parties outside the UK, for example to the event venue, for the purpose of fulfilling our obligations under the contract, and you consent to this where purchasing goods or services in the above circumstances.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
However, we cannot absolutely guarantee the security of your personal data.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Cookies and Similar Technologies
We will ask for your permission (consent) to place cookies and similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your basket and use our check-out process).
How to turn off cookies:
If you do not want to accept cookies, you can do so here. If you do this, please be aware that you may lose some of the functionality of this website.
To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, you can visit the third party website: www.allaboutcookies.org
9. Our Services Are Not Aimed At Children
We do not knowingly solicit data from or market to children under 16 years of age. By using our services, you represent that you are at least 16 years of age. If we learn that Personal Data from users less than 16 years of age has been collected, we will deactivate the relevant account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under 16 years of age, please contact us immediately.
10. Third Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
We reserve the right to change this policy at any time. However, we will not change the way we use your personal information without telling you in advance and giving you the chance to opt out of or prevent the new use of your information.
Last updated: November 2022