Orders are packed and dispatched from our UK warehouse; lead times are 2-3 days, dependent on order size and warehouse capacity. Delivery charges vary in accordance with order value and shipping territory. Please email orders@theschooloflife.com for a shipping quote. You will receive a dispatch note (via email) once your order ships – please retain this, as your tracking number is enclosed. Please note that any import duties and taxes are the responsibility of the consignee; contact your local customs office for more information. If you think your order has been lost, or have received damaged goods, you will need to contact the retail team within a month of purchase. Queries raised after this point will not be investigated. Wholesale orders are firm sale only; we will not accept returns. Please contact your account manager directly if there is any problem with the goods received.

What should I do if an item is damaged?

If any items from your order are damaged, please send a photo of the damaged item to orders@theschooloflife.com and we will generate a credit note for you.

Do you have tracking for my order?

We automatically send out tracking information once an order has dispatched. If you haven’t received this, please email orders@theschooloflife.com and we can send you a tracking link.

Where can I get product imagery from?

Please email orders@theschooloflife.com and we will send you access link for imagery.

What is a EORI number?

An EORI number stands for Economic Operators Registration and Identification number. It is a unique ID code used to track and register customs information in the EU. If you are based in the EU you will require a EORI number if you want to import goods from the UK. You can apply for a EORI number with your customs department. They are generally free to apply for.

Can I be put on credit terms?

We require businesses to operate on a pro forma basis for the first three orders. Once three orders have been paid by pro forma and you want to move to account terms please email orders@theschooloflife.com and we can send you a credit application form. If you are approved by our accounts team you can then be moved to credit terms. This is at the discretion of our accounts department.

BECOME A STOCKIST

The School of Life now supplies retailers in 45 countries around the globe and continues to expand, helping ever more customers along the path to fulfilment.

Each of our stockists play a key and valued role in presenting our range of products to a broad audience seeking to better understand themselves and the world around them.