Terms

We may make minor changes to the Website to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Website.

In the event we make significant changes to the Website Terms of Use, we will use our reasonable endeavours to give you  notice of these changes. We’ve added the date of publication of this version of the Website Terms of Use above, for your reference.

We may transfer our rights and obligations under these Website Terms of Use to another organisation.  If we have your contact details we will endeavour to inform you in writing if this happens and ensure that your rights under these Website Terms of Use are not materially impacted.

There are a number of other terms that may apply to you including:

• Our Privacy Policy
• Our Cookie Policy
• Our Product Terms of Sale
• Our Events Terms of Sale
• Our Gift Cards and Promotional Terms
• Our Therapy Terms
• Our App Terms

Further, please note that these terms apply to the Global Website. If you have selected a different location from the drop-down menu in the top right of the website header, different terms apply. Please check the local website for further details as our international partners are responsible for the management of their local websites and services.

We try to ensure that the Website operates correctly and runs smoothly. However, we don’t accept any responsibility or liability to you if the Website becomes temporarily unavailable due to technical issues, or issues beyond our control. We do not guarantee that the Website will be compatible with all or any hardware and software which you may use.

You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Website Terms of Use and other applicable terms and conditions, and that they comply with them.

We limit the amount of Website articles which are available without subscription. To enjoy unlimited Website access, please subscribe to The School of Life App.

If you have an account with us, you should keep your registration details (including your password and log-in) confidential and secure and must not give them to any other person or third party. You are responsible for all activity carried out using your registration details, whether or not you have allowed or facilitated it. If you discover or suspect that your registration details are known by a third party or are being used without authorisation, you must tell us immediately.  We have the right to disable your account or any features if we believe there has been a security breach or if in our reasonable opinion you have failed to comply with any of the provisions of these Website Terms of Use.

When logged in to your account, you will be able to check and edit your personal information and see your order history.  You can manage your newsletter subscription options by going to the bottom of a newsletter and clicking “update profile.”

The Website and any property belonging to or associated with us, including any trade mark or trade name, logos and software, and all information and other content on the Website (including, but without limitation, text, graphics, videos, music, sound and links) is and remains at all times our property or is used under licence and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.

Without our prior written permission, you may not copy, modify, alter, reproduce, create derivative works from, publish, broadcast, distribute, sell, transfer or exploit any material on the Website or the underlying software code whether in whole or in part. However, the contents of the Website may be downloaded, printed or copied for your personal non-commercial use, or if you are a business customer, for purposes which are necessary to our business relationship.

Do not rely on information on the Website as the content is provided for general information only. It is not intended to amount to advice on which you rely.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

You may only use the Website in line with these Website Terms of Use, and for lawful and proper purposes. You must comply with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing the Website.

In particular, you agree that you will not:

• Use the Website in a manner which causes or may cause an infringement of the rights of any other person or which violates any applicable law or regulation;
• Make any unauthorised, false or fraudulent bookings;
• Use any software, routine, engine or other device to interfere or attempt to interfere electronically or manually with the operation and look of the Website, or to breach or attempt to breach its security.

We reserve the right in our sole and absolute discretion to restrict or prohibit your access to the Website at any time and for any reason. If you violate any of these Website Terms of Use, your permission to use the Website shall terminate immediately without the necessity for any notice.

Any personal information you supply to us when you use the Website will be used and processed in accordance with our Privacy Policy. By using the Website, you consent to such processing and warrant that all data provided by you is accurate.

Keeping the information on the Website accurate and up-to-date is one of our highest priorities. However, while we try to ensure that it is accurate, reliable, timely and complete, we do not accept liability for any inaccurate, unreliable, untimely or incomplete information contained on our Website, or for any reliance placed upon it by you.

The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of the Website and for any other loss or damage of any kind however arising and whether caused by tort.

While we try to ensure that the Website is secure, we cannot guarantee the security of your personal information, nor that the Website (or any website to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. We accept no responsibility for any loss of data, or for any denial, restriction or interruption of access.

Nothing in these Website Terms of Use affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

This Website may include links to other internet sites for information purposes. We also link to third parties who sell School of Life products. These links (including those to our international partners who operate local School of Life websites in their own countries) are provided for your convenience to provide further information. We do not endorse any such websites and we are not responsible for the information, material, sale of products or services contained on or accessible through those websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive. Your access and use of those websites is entirely at your own risk.

You may only link to the Website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial. You must not establish a link for any website which is not owned by you.

You agree to indemnify, defend and hold us harmless from any and all liability, damage, loss, claim and expense (including reasonable legal fees) related to your use of the service or any breach by you of these Website Terms of Use.

Your use of the Website, any material downloaded from it and the operation of these Website Terms of Use shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English courts. We reserve the right to bring proceedings in the courts of the country of your residence or any other country.

Who we are. We are Campus London Limited, whose registered address is 930 High Road, London N12 9RT and company registration number is 14535146 (trading as The School of Life). Our registered VAT number is GB915982981. Making a booking on The School of Life Website involves creating a legally binding agreement between you and The School of Life.  The parties to these Event Terms of Sale are: (1) the person who makes the purchase, referred to throughout the Event Terms of Sale as “you” or “your”, and (2) our company, Campus London Limited, referred to in the Event Terms of Sale “The School of Life”, “we”, “our” and “us”.  You understand that by making the booking on behalf of any Guests you confirm that you are authorised to agree to these terms and conditions on behalf of each Guest.

How to contact us. You can contact us on email at [email protected].

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Minor changes to the Events or these Event Terms of Sale.

We may change the Events or these Event Terms of Sale:

(a)        to reflect changes in relevant laws and regulatory requirements; and

(b)        to implement minor technical adjustments and improvements. These changes will not materially impact the Event or your rights under these Event Terms of Sale.

More significant changes to any Events and these Event Terms of Sale.  

In the event we make any significant changes to any Events or Event Terms of Sale, we will use our best endeavours to give you reasonable notice of these changes and if the Event you have ordered has materially changes you will have the right to cancel your order and receive a refund.

When you book with us through our Website, the booking won’t be confirmed until we send you your electronic ticket, even if you’ve transferred money to us. We do reserve the right to refuse bookings for any lawful reason, although we don’t expect to have to do this very often.

We will usually email you your e-ticket within 24 hours to the email address you provided when you made your booking. If you have not received your e-ticket within 24 hours of booking, please check your spam or junk email folder or filter. If you still can’t find them, try logging in to Eventbrite through the Eventbrite website or app. Failing that, please contact us on [email protected]. It is your responsibility to ensure that your email is set up to allow you to receive your e-ticket, and we cannot accept any liability for any consequences of you not doing so. We do not issue physical tickets for any of our Events.

You’ll need to bring all your e-ticket(s) with you to the Event and show them at the door to be admitted, so make sure that you check the details carefully as soon as you receive the email. It is your responsibility to do this and we won’t be able to help if you get the date, time or location wrong, or to admit you to the Event if you forget to bring your e-ticket along. Incidentally, it’s fine to bring along any Internet-enabled device in order to show us your ticket, but make sure it’s charged and functioning, as we won’t be able to admit you unless the ticket is displayed to our satisfaction. For our virtual Events please make sure you have a copy of your e-ticket to hand.

The price for each Event is displayed on the Website and must be paid in full, together with any booking fees, and in the currency stated, by debit or credit card at the time of booking.

Please note most bookings for Events are non-refundable once you have placed your booking.  If you are not able to attend the Event we will endeavour to offer an exchange of date where this is possible though this may incur a small fee.  Please check Eventbrite to see if you are able to change or cancel your booking.  Please note there are certain Events which cannot be exchanged such as one-off Events.   In respect of school Events these are non-changeable however provided you let us know in writing at least 30 days prior to the Event you can receive a full refund via Eventbrite. In respect of conference Events these are non-changeable however provided you let us know at least 60 days prior to the Event in writing you can receive a full refund.

Refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value. In order to request a refund, or to arrange a transfer or exchange, please use the Eventbrite booking system for the quickest response. If you have any issue with this, please contact [email protected].

If you cannot attend an Event, you are welcome to transfer your full-price ticket to a friend, subject to eligibility. The name associated with the booking can be updated through Eventbrite. Tickets for exclusive friends-only events, and concessions to which the new ticket holder may not be eligible, may not be transferred.

If we need to cancel an Event for any reason, we may do so at any time before the Event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we’ll refund your ticket money in full, or offer you a choice of alternative date or Event, but we won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event.

We will try to notify you of cancellations, but we can’t guarantee this, especially when an Event is cancelled at short notice. Keeping your details updated by logging into the Eventbrite website will give us a better chance of reaching you in time.

Whilst speakers, topics and timings are confirmed at the time of publishing, circumstances beyond our control may necessitate substitutions, alterations or cancellations of the speaker, timings and/or topics.  Any substitutions or alterations will be updated on our Website as soon as possible.

If you have any special dietary, health or other requirements, please notify us at the time of booking in the check-out process. We are able to accommodate most requirements, but cannot guarantee this. Please note that it is your responsibility to contact us at the point of booking, and if necessary for your attendance, obtain confirmation by email (through [email protected]) that we can meet your needs. If it turns out that we are unable to meet your requirements, you will be entitled to a refund.

We offer 10% off Events under £60 for: over-65s; the un-waged on Job Seeker’s Allowance/ Universal Credit; and students. To access this offer please get in touch with [email protected]. You will be asked to show appropriate ID when you attend the Event: a driving licence or Freedom Pass for over 65s; proof of being in receipt of Job Seeker’s Allowance/ Universal Credit; and a student card for students.

Please ensure you arrive on time for your Event. For the benefit of all attendees, we will not admit you to your Event any later than: (a) for Day Events or International Events, 30 minutes after the advertised start time; or (b) for Overnight Events, one hour after the advertised start time. In addition, we may have to carry out security searches on occasion, and admittance will be conditional on your co-operation.

We may sometimes film, photograph or otherwise record our Events. Please note that your consent to being filmed or recorded as an attendee is a condition of this contract. By buying a ticket, you confirm the consent of you and all your Guests to being filmed or recorded. The recordings may be made available to the public via the Website or by other means.

For everyone’s sake, we (and on our behalf, the staff of the venue) reserve the right to refuse you and/or any Guest admission or ask you and/or any Guest to leave if we think you and/or they are behaving in a disruptive way or in a way that violates the venue’s rules, or in a way that is likely to cause damage, nuisance, offence or injury. Just to be clear, this kind of behaviour includes using mobile phones after being asked to turn them off, or using recording or photographic equipment without authorisation. We will not issue any refund in this event.

We also request, and by entering into these Event Terms of Sale you agree, to ensure that you and all Guest(s) attending an Event under a booking made by you comply with all health and safety, licensing, and other rules and regulations of the venue or applicable to the venue. It is your responsibility to familiarise yourself and all Guest(s) with any rules and regulations that apply. You also agree not to bring in any illegal or hazardous items.

You also agree to comply with any reasonable request by the staff at the venue or supervising the Event (for example, without limitation, requests relating to health and safety).

Nothing in these Event Terms of Sale excludes or limits our liability for personal injury or death caused by our negligence or in any other circumstance where such limitation of liability is not permitted by applicable law.

Subject to the above, our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with these Event Terms of Sale, shall be limited to the total amount received by us from you in connection with the Event or Event(s) giving rise to such liability.

You attend and participate in Events at your own risk. We accept no responsibility for any of the following:

• In respect of any person prevented from entering a venue, or asked to leave due to their conduct;
• Costs or expenses whatsoever or howsoever arising out of or in connection with any Event
• Loss or damage to personal property
• Personal injury, except as set out above. Liability is specifically excluded in respect of any dietary, health or other special requirement of which we were not informed at the time of booking
• Loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage.

In processing your personal data under these Event Terms of Sale, we comply with all applicable Data Protection legislation. Please see our Privacy Policy for details.

All intellectual property in connection with any Events and any services provided by us belong and are the sole property of The School of Life or our licensors, including any website, trade mark or trade name, logo, software, text and graphics, and you agree that you will not infringe any such rights in any way.

We will not be liable for any breach of these Event Terms of Sale which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, riot, civil commotion, malicious damage, epidemic or pandemic, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining venues and other circumstances affecting the Events and workshops we provide.

A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999.

You may not transfer, assign or otherwise dispose of your interest in these Event Terms of Sale without our prior written consent, except as stated above.

If any provision in these Event Terms of Sale is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.

Any failure by us to enforce any provision of these Event Terms of Sale at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.

These Event Terms of Sale are governed by English law and you can bring legal proceedings in respect of the these Event Terms of Sale in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Event Terms of Sale in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Event Terms of Sale in either the Northern Irish or the English courts.

You can use our Website to book a Therapy session with an independent Therapist.

Whilst our Website provides a technology platform for  you to engage a Therapist to provide you with Therapy services, The School of Life itself is not a medical provider, health insurance company, virtual clinic or pharmacy. The School of Life does not and is not intended to provide medical advice, diagnosis, or treatment. Any patient/provider relationship created through the Therapy service is between you and the Therapist, and no such relationship is intended to or will be created between The School of Life and you.

You cannot obtain prescriptions through the Website.

The School of Life does not confirm the credentials of Therapists using our service and does not validate that the Therapists are in good standing with their respective licensure board(s). By using the Therapy service, you agree to hold Campus London Limited (trading as “The School of Life”) not liable in any way for any malpractice or substandard treatment the Therapist may render.

Initial Session
Making a booking for Therapy on the Website creates a legally binding contract between you and the Therapist who will conduct the first virtual session (the “Initial Session”) with you. The parties to this Initial Session contract (these “Terms For Therapy”) are: (1) the person who makes the Therapy booking and enters into these Terms For Therapy referred to throughout as “you” or “your”, and (2) the Therapist with whom you have your Initial Session.

These Terms For Therapy (set out below) only cover the Initial Session.

Future Sessions
Should you choose to book more appointments with the  Therapist following the Initial Session, future sessions will be governed by an agreement between you and the Therapist which will set out the Therapist’s responsibilities to you; and yours to the Therapist, in more detail. The Therapist is responsible for this agreement.

Campus London Limited (trading as The School of Life) is not a party to either of these therapy agreements. The School of Life provides the platform through which you can book and pay for therapy sessions. We are not a health care provider. Our platform is designed to support, not replace or intervene in, the relationship that exists between you and the Therapist. We transfer your payment to the Therapist, minus our fee for platform use and administrative support. Therefore, Campus London Limited has no liability to you whatsoever for the Therapy itself.

The Therapist provides the Initial Session to you subject to these Terms for Therapy, so as always with a binding contract, you should read these Terms for Therapy carefully before making a booking. The School of Life, on behalf of Therapists, may make changes to the Terms for Therapy, but the latest version will always appear on this page.

Nothing in these Therapy Terms affects our liability under English law for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Please note that if you are located in the United States, you must book your session with a US therapist who is licensed in the state where you reside. We do not currently offer bookings for Therapists located in all states and jurisdictions and therefore,  Therapists may not be available to you at this time. Please check back with us periodically as we are in the process of expanding our network. If you make a booking and payment, but we cannot offer a Therapist in your state, we will contact you to let you know and refund your payment as soon as possible.

Once your purchase for an Initial Session on the Website is confirmed, the Therapist can confirm a date for an Initial Session with you. Please note that dates for Initial Sessions cannot be reserved until your purchase is confirmed.

Please note that the Therapist has a 14 day cancellation and refund policy, starting with the date you make the booking on the Website, or the date of the email confirming the appointment date and time, whichever date is later, unless the cancellation is made 4 working days or less before the date of the Initial Session. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the Initial Session which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

In the unlikely event that the Therapist needs to change the date or time of the Initial Session, the Therapist, or The School of Life on the Therapist’s behalf, will contact you. If you are unable to accommodate the change, any initial fee paid for the Initial Session will be refunded in full.

The cancellation policy for Future Sessions is described in the agreement between you and the Therapist.

By purchasing an Initial Session, you represent, acknowledge and agree that you are of age under the laws of your jurisdiction (usually 18+ of age) and/or lawfully able to enter into contracts. The School of Life does not offer bookings for Therapy sessions to minors. If you are not legally able to enter into contracts, you may not use the services at any time or in any manner or submit any information to The School of Life.

Please contact [email protected] to request any refund or exchange.
Please carefully read the Therapy FAQs which contains further helpful information which you should consider before making your booking.

Please note that the Therapist has a 14 day cancellation and refund policy, starting with the date you make the booking, or the date of the email confirming the appointment date and time, whichever date is later; unless the cancellation is made 4 working days or less before the date of the appointment. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the appointment which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

In the unlikely event that the Therapist needs to change the date or time of the appointment, the Therapist, or The School of Life on the Therapist’s behalf, will contact you. If you are unable to accommodate the change, any initial fee paid for the appointment will be refunded in full.

Who we are.We are Campus London Limited, whose registered address is 930 High Road, London N12 9RT and company registration number is 14535146(trading as The School of Life). Our registered VAT number is GB915982981. The parties to these Online Shop Terms of Sale are: (1) the person who makes the purchase, referred to throughout the Online Shop Terms of Sale as “you” or “your”, and (2) our company, Campus London Limited, referred to in the Online Shop Terms of Sale “The School of Life”, “we”, “our” and “us”.

How to contact us. You can contact us by emailing us at [email protected].

How we may contact you.If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
You should keep all your personal information up to date. You may add additional addresses as required, and set a default address for delivery. Please note that we will not retain your credit or debit card details.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

How we will accept your order.Our acceptance of your order will take place when we email you confirming the Products are available and your order has been accepted.  At this point a contract will come into existence between you and us.  Before clicking the ‘Confirm order’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.

 If we cannot accept your order.Our Products are subject to availability. If we cannot fulfil your order for any reason, we will notify you as soon as we reasonably can and if you have been charged for the Product you will be refunded.  This might be because the Product is out of stock, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

Product Pricing Errors. We try to ensure that our Product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Products at the erroneous price, you will receive a full refund if you decide to cancel.

Product Images. Images of our Products on the Website are intended as a guide and the actual Product may differ slightly in some respects. All weights and dimensions given are approximate.

Your order number.We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Minor changes to the Products or these Online Shop Terms of Sale. We may change the Product or these Online Shop Terms of Sale:

(a)        to reflect changes in relevant laws and regulatory requirements; and

(b)        to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Product.

More significant changes to the Products and these Online Shop Terms of Sale.   In the event we make any significant changes to the Product or Online Shop  Terms of Sale, we will use our reasonable endeavours to give you reasonable notice of these changes and if the Product you have ordered has materially changed you will have the right to cancel your order and receive a refund.

Product Prices.  All Product prices shown on the Website are inclusive of any applicable UK VAT. Where you have requested delivery of your order to an EU country, the total cost of your order will include UK VAT. Where you have requested delivery of your order to a non-EU country, the total cost of your order will not include UK VAT. However, it will include sales tax if appropriate which will be added to your order at checkout and paid on your behalf by us to the relevant local customs authorities. Please note that if you are ordering Products for delivery inside of the EU or internationally, please check what taxes or duties may apply, as you will have to pay these yourself. We are not responsible for the charges you may have to pay once the Products reach the destination country.

The prices shown do not include the delivery fee, which will be added to your total order price before you place your order.

VAT Changes. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.

Delivery.The costs of delivery will be as displayed to you on our Website when you enter  your delivery address.  We will endeavour to deliver the Products as soon as possible after confirmation of your order to the address specified in your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Products. We will try to keep you informed in the event of any delay.

If you think your order has been lost you will need to contact the customer service team within 1 month of purchase. Queries raised after this point will not be investigated or eligible for a refund or resend.

Orders outside of the UK. If you are ordering Products for delivery outside of the UK, please check what taxes or duties may apply, as you will have to pay these yourself. We are not responsible for the charges you may have to pay once the Products reach the destination country.

Order Dispatch – UK Orders. Orders for next day delivery are dispatched from our UK warehouse on the same day if placed before 12pm Mon-Fri, and the next business day if placed after. We aim to dispatch all other orders within 2 working days. During busy periods dispatch and delivery times may be longer than usual.

Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs. If your order has been lost or was unable to be delivered to you please contact us after 5 days (for UK orders) and after 2 weeks (for international orders). Please note that we will try our best to resolve this issue but we may refund your order after a second failed delivery attempt.

 Order Dispatch – Outside of UK. All orders to addresses outside of the UK are sent using a tracked service and are shipped from the UK.  You will receive tracking information on dispatch by email. For overseas orders our delivery charges vary, the charge will be calculated in the checkout once you have entered your delivery address.  Please note that you are liable for all customs tax and duty payable and any related processing fees in connection with your order.  Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for more information prior to placing your order. Please click here for further details.

We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Unable to Deliver.  If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Ownership. Provided you have paid for the Products in full, as soon as the Products are delivered to you, you become the owner of those Products and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Products.

If you are buying Products as or on behalf of a business, the rights contained in this clause do not apply to you. Business specific terms are set out below under “Business Customers”.

In line with your legal rights, may cancel the contract at any time within 14 days from the day you receive your Products.  If your order consists of multiple Products, the 14 day period runs from when you receive the last Product in your order. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the Products back.

We will refund the purchase price and the UK standard delivery fee within 14 days of either receiving the Products back, or you providing evidence of having returned the Products (for example, a proof of postage receipt from the post office), whichever is the sooner. Please note if you paid for faster or any form of special delivery, we will only refund the cost of standard UK delivery (if applicable). You will have to pay the cost of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days or if you only cancel part of your order (although you still have 14 days to return your Products and receive a refund for the cost of the returned Products) or for any international postage costs (i.e. any postage that is outside of the UK).

You must inform us in writing of your decision to cancel the contract.  We would prefer that you email us at [email protected] however the Standard Model Cancellation Form is included at the end of these terms if you wish to use that.

The Products must be returned to our warehouse at the following address immediately.:

The School of Life Returns
c/o Intermail Ltd
Horizon West
Canal View Road
Newbury
Berkshire
RG14 5XF

Please note that you are responsible for all return postage costs (except in respect of faulty Products) and return all Products at your own risk.

If the Products are faulty, we will pay for the cost of returning them to us.

If the Products are audio or video recordings or computer software, you may not remove them from the sealed packaging. If you do this, your will lose your right to cancel the contract.

The extent to which you can handle the Products is the same as it would be if you were assessing them in a shop.  You must take good care of the Products while they are in your possession. If you fail to do so, you may be liable to us for compensation.

For any international Product orders please be aware that the refund will be to the full value in GBP (Pounds Sterling) at the time of purchase. We cannot accommodate for any fluctuations in currency conversions from the date of purchase to the time of cancellation.

If you are a consumer who wants to cancel after the expiry of this initial 14-day period referred to above, this section applies.

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days. To arrange a refund please contact our customer service team first by filling in the form here.

PLEASE NOTE: Returns on any purchases between 1 November and 1 January, can be made up to 31 January.

Unless the Products are faulty, Customers are responsible for all returns costs.

Items must be in original condition and returned with the original sales receipt.

If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Please note, refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value.

We must be notified in writing within 14 days of receipt of Products about all faulty, damaged or missing Products at [email protected]. Please provide full details of the damage, fault or what is missing and pictures of the packaging and shopping label. Any notification later than this will result in a void claim.

If you think your order has been lost you will need to contact the customer service team within 1 month of purchase. Queries raised after this point will not be investigated.

In processing your personal data under these Online Shop Terms of Sale, we comply with all applicable Data Protection legislation. Please see our Privacy Policy for details.

All intellectual property in connection with the Products and any services provided by us belong and are the sole property of The School of Life or our licensors, including any website, trade mark or trade name, logo, software, text and graphics, and you agree that you will not infringe any such rights in any way.

We will not be liable for any breach of these Online Terms of Sale which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, epidemic, pandemic, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining workers, the Products or transport and other circumstances affecting the supply of the Products or services we provide.

A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999.

You may not transfer, assign or otherwise dispose of your interest in these Online Shop Terms of Sale without our prior written consent.

If any provision in these Online Shop Terms of Sale is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.

Any failure by us to enforce any provision of these Online Shop Terms of Sale at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.

These Online Shop Terms of Sale are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

If you are a business, any dispute or claim arising out of or in connection with these Online Shop Terms of Sale or contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the English courts shall have exclusive jurisdiction to settle any such dispute or claim.

(Complete and return this form only if you wish to withdraw from the contract)

To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

These terms are solely applicable to business customers.

Payment Terms.  The first three orders are pro forma. Pro forma invoices are to be paid for by credit/debit card/BACS. Subsequent orders are 30 days net after acceptance of application for credit account. Failure to pay your invoices within the agreed terms will put your account back onto pro forma. No further orders will be dispatched until the account is up to date. Failure to make payment may result in further legal action where necessary.

Late Payment.  We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

 Set-Off.  If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

Online Selling.  Business customers may sell our Products with prior agreement on your own branded websites but we do not allow selling on any 3rd party portals such as eBay, Amazon etc. The School of Life brand is not to be sold on any 3rd party sites or marketplaces like eBay and Amazon and we do not sell to solely eBay or Amazon traders. If we find this happening we will no longer be able to supply you. In placing an order with us you are agreeing that you will not put our Products on any 3rd party portals. Offering our lines for sale online before you have paid or received an order is against our Online Shop Terms of Sale. Your order will be cancelled if we find this happening. We do not offer a dropship service; we insist our customers stock our Products before they offer them for sale. Our images are for use only with our permission, if we find our images being used without permission, we will cancel any orders for these lines.

 Customs & Duty.  Please note that all international shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. If the customer rejects a delivery of stock, they will be responsible for all charges incurred for customs clearance, delivery, returns and warehousing. Also any damages or breakages incurred while the Products are being returned are also the responsibility of the customer.

Missing / Damaged Orders. If you think your order has been lost, or have received damaged Products, you will need to contact the retail team on [email protected] within a month of purchase. Queries raised after this point will not be investigated.

Packaging.  Please note that The School of Life is committed to minimising plastic waste and reducing, as far as possible, any environmental damage caused in the manufacture of our Products. To this end we will no longer be shrink-wrapping our Products except where strictly necessary for quality assurance. We appreciate the understanding of our retailers in working towards a more sustainable product development process.

Liability. Our entire liability to you for loss or damage arising out of your purchase of any Products from us is limited to the price paid for the Product(s) you purchased. The only exceptions to this are that we do not limit our liability for death or personal injury caused by our negligence, or for fraud, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We shall not be liable for any loss of business, loss of revenue or profits, loss of goodwill, lost opportunity, or any indirect, special, exemplary, consequential, incidental or punitive loss or damage whatsoever, even if advised of the possibility of such damages.

You can purchase gift cards for our events programme (in association with Giftup). Gift cards cannot be transferred.

Please note that vouchers may not be used as payment for Therapy Services.

Gift Cards for Our Online Shop If you have a valid gift card for our Online Shop please contact us at [email protected].

Events Gift Cards

These gift cards can be used across our Events. Gift cards are issued for a £ equivalent value, sold in variants aligned to the price of different event formats at the time of writing. In the event of a price change, a balance may be due if the gift card is not equivalent to the total price of the event.  Our Event Terms of Sale will apply to any Event bookings.

Gift cards are valid for 12 months after the purchase date.  To redeem a gift card, the recipient just needs to enter their unique voucher code during the checkout process on our Website.  Gift cards cannot be exchanged for cash, and are non-refundable.

If your booking total is less than the value of the gift card, we’ll leave any balance as a credit for you to redeem it against subsequent orders for events.

If someone has been kind enough to buy you one, or if you’re buying a gift card for someone else, do make a note of the purchase date and remember to use the gift card before it expires.

Newsletter sign up 10% discount & other current offers
This discount applies to £55 Events in our London Classroom and Products purchased online. Does not include Therapy bookings, Gift Vouchers, and other event categories, or purchases made from our partner branches around the world. The discount code will be sent in the initial welcome email following sign up to our newsletter and can only be used once per customer. Discount codes must be applied at checkout.

Prize Promotions
All of our competitions have their own Terms and Conditions of Entry, which vary, depending on the nature of the prize and entry mechanic. Please refer to the competition itself for more details