These terms are solely applicable to business customers.
Payment Terms. The first three orders are pro forma. Pro forma invoices are to be paid for by credit/debit card/BACS. Subsequent orders are 30 days net after acceptance of application for credit account. Failure to pay your invoices within the agreed terms will put your account back onto pro forma. No further orders will be dispatched until the account is up to date. Failure to make payment may result in further legal action where necessary.
Late Payment. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
Set-Off. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
Online Selling. Business customers may sell our Products with prior agreement on your own branded websites but we do not allow selling on any 3rd party portals such as eBay, Amazon etc. The School of Life brand is not to be sold on any 3rd party sites or marketplaces like eBay and Amazon and we do not sell to solely eBay or Amazon traders. If we find this happening we will no longer be able to supply you. In placing an order with us you are agreeing that you will not put our Products on any 3rd party portals. Offering our lines for sale online before you have paid or received an order is against our Product Terms of Sale. Your order will be cancelled if we find this happening. We do not offer a dropship service; we insist our customers stock our Products before they offer them for sale. Our images are for use only with our permission, if we find our images being used without permission, we will cancel any orders for these lines.
Customs & Duty. Please note that all shipments to countries outside Europe may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. If the customer rejects a delivery of stock, they will be responsible for all charges incurred for customs clearance, delivery, returns and warehousing. Also any damages or breakages incurred while the Products are being returned are also the responsibility of the customer.
Missing / Damaged Orders. If you think your order has been lost, or have received damaged Products, you will need to contact the retail team on [email protected] within a month of purchase. Queries raised after this point will not be investigated.
Packaging. Please note that The School of Life is committed to minimising plastic waste and reducing, as far as possible, any environmental damage caused in the manufacture of our Products. To this end we will no longer be shrink-wrapping our Products except where strictly necessary for quality assurance. We appreciate the understanding of our retailers in working towards a more sustainable product development process.
Liability. Our entire liability to you for loss or damage arising out of your purchase of any Products from us is limited to the price paid for the Product(s) you purchased. The only exceptions to this are that we do not limit our liability for death or personal injury caused by our negligence, or for fraud, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We shall not be liable for any loss of business, loss of revenue or profits, loss of goodwill, lost opportunity, or any indirect, special, exemplary, consequential, incidental or punitive loss or damage whatsoever, even if advised of the possibility of such damages.