Product Prices. All Product prices shown on the Website are inclusive of any applicable UK VAT. Where you have requested delivery of your order to an EU country, the total cost of your order will include UK VAT. Where you have requested delivery of your order to a non-EU country, the total cost of your order will not include UK VAT. However, it will include sales tax if appropriate which will be added to your order at checkout and paid on your behalf by us to the relevant local customs authorities. Please note that if you are ordering Products for delivery inside of the EU or internationally, please check what taxes or duties may apply, as you will have to pay these yourself. We are not responsible for the charges you may have to pay once the Products reach the destination country.
The prices shown do not include the delivery fee, which will be added to your total order price before you place your order.
VAT Changes. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.
Delivery.The costs of delivery will be as displayed to you on our Website when you enter your delivery address. We will endeavour to deliver the Products as soon as possible after confirmation of your order to the address specified in your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Products. We will try to keep you informed in the event of any delay.
If you think your order has been lost you will need to contact the customer service team within 1 month of purchase. Queries raised after this point will not be investigated or eligible for a refund or resend.
Orders outside of the UK. If you are ordering Products for delivery outside of the UK, please check what taxes or duties may apply, as you will have to pay these yourself. We are not responsible for the charges you may have to pay once the Products reach the destination country.
Order Dispatch – UK Orders. Orders for next day delivery are dispatched from our UK warehouse on the same day if placed before 12pm Mon-Fri, and the next business day if placed after. We aim to dispatch all other orders within 2 working days. During busy periods dispatch and delivery times may be longer than usual.
Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs. If your order has been lost or was unable to be delivered to you please contact us after 5 days (for UK orders) and after 2 weeks (for international orders). Please note that we will try our best to resolve this issue but we may refund your order after a second failed delivery attempt.
Order Dispatch – Outside of UK. All orders to addresses outside of the UK are sent using a tracked service and are shipped from the UK. You will receive tracking information on dispatch by email. For overseas orders our delivery charges vary, the charge will be calculated in the checkout once you have entered your delivery address. Please note that you are liable for all customs tax and duty payable and any related processing fees in connection with your order. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for more information prior to placing your order. Please click here for further details.
We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Unable to Deliver. If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.
Ownership. Provided you have paid for the Products in full, as soon as the Products are delivered to you, you become the owner of those Products and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Products.