For initial sessions:

If you have scheduled a session with a therapist and have a confirmed session time and date, we have a forty-eight-hour notice period. For sessions cancelled with less than 48 hours’ notice, a full fee will apply, therefore we cannot offer a refund or session replacement. If you are unable to arrange an initial session appointment or would like to cancel it for any given reason within 6 months of the original booking, we will gladly offer a full refund to your original payment method. For cancellations made after 6 months and within 1 year of the original booking, we can offer a School of Life gift voucher. Please note we cannot offer any refunds or exchanges after 12 months of the original booking purchase. If you were gifted a session that you do not wish to take, then we will happily exchange this for a gift voucher within 12 months of the original booking.

For ongoing therapy (after an initial session):

Cancellation terms for ongoing therapy sessions are agreed as part of an agreement between you and the therapist.

I can’t find your contact number; how should I contact you? Can I pay you a visit?

Our preferred contact method is email. We aim to reply within 48 hours, business days only. Privacy and confidentiality are fundamental to our service; and our therapy sessions are only bookable online by prior appointment. Contact information: For other general enquires relating to Psychotherapy, please email: therapy@theschooloflife.com We welcome all feedback and will treat it confidentially. For feedback relating to our Psychotherapy service, please email: therapy@theschooloflife.com . For press enquiries, please email: press@theschooloflife.com

FAQs
Therapy FAQs

Therapy FAQs

The first step is to book an initial therapy session. If you would like to start the process, please go to our website to purchase one initial session. Availability and selection of a particular therapist is not offered at this initial stage, but if you have a particular request, please let us know. Please note that The School of Life does not offer therapy services directly. Rather, The School of Life facilitates appointments with licensed, independent therapists. Any therapist/client relationship is between you and the Therapist.

We are unable to reserve initial session dates until we receive confirmation of purchase for an initial session. If, at any point, within 6 months of your purchase, you realise we cannot offer you a suitable initial session date, we will of course refund you for the full amount of the initial session.

The School of Life Psychotherapists are all fully qualified and highly trained. They come from a range of backgrounds and of course, personal fit will vary, but our psychotherapists have a shared ethos and similar way of working. At the initial stage, you will be allocated to one of affiliated therapists. If you do have a specific request, or would strongly prefer a male or female therapist, please contact us. Preferences and requests can also be discussed during the initial session. The therapist you see for your initial session may recommend specific therapists depending on suitability.

All psychotherapists affiliated with The School of Life are listed here (within our Faculty members). They are also registered and accredited with either the United Kingdom Council for Psychotherapy (UKCP), the British Association for Counselling and Psychotherapy (BACP), the British Psychoanalytic Council or the British Psychological Society (BPS), or other professional bodies depending upon their jurisdiction of practice and licensure. Therapists also meet regularly with other The School of Life therapists for continual professional development and to ensure best practice.

Our affiliated therapists offer therapy sessions Monday to Friday between 8am and 8pm (start of the session) or Saturday. If you can make yourself available during these hours, it is very likely that one of our therapists will be able to see you for an initial session.

For ongoing therapy, you might be invited to join a waiting list. If you have very specific appointment requirements, such as wanting an exact evening slot, you might need to wait several weeks or months.

Soon after completing the purchase of an initial session, you will receive an automated email with information about our psychotherapy service.

During the booking process you will either have chosen or have been allocated ta therapist for the initial session. The therapist will contact you directly prior to the session via email with the online link and further details. Please make sure you periodically check the email address you entered at checkout, including your junk folder.

During the initial session you will have the opportunity to disclose any topics you might want to bring to therapy with a skilled therapist as well as questions and concerns.

We would suggest attending weekly but please do talk it through with your psychotherapist at the initial consultation.

If you are experiencing difficulties and feel you will benefit from seeing a therapist urgently, we advise you to seek help through services that offer emergency support. If you think you have a medical or mental health emergency, please call 911 (US) or 999 (UK) or go to the nearest open clinic or emergency room. We try our best to accommodate requests, but it might take a few days to find a date that suits both your and your therapist’s schedule.

Our therapy sessions take place online using video conferencing. Your therapist will confirm all the arrangements with you in advance.

The therapists’ availability changes quickly. If you would like to be offered an initial appointment slot, please book an initial session through our website at a time and date that is convenient for you.

If you and the therapist for your initial session both agree that ongoing therapy might be appropriate, you can discuss future timings with them.

The initial fee is £100 (or EUR/ USD equivalent) for individual sessions, and £130 (or equivalent) for couple & other relationships therapy. The fee for ongoing therapy is agreed with your therapist as part of an agreement between you and the therapist.

Currently, we do not offer discounts for any of our therapy services.

After clients book an initial consultation, we send an email to ask what the experience was like. Consent and client data is something we take very seriously but also becomes complex. We really just want to maintain the quality of the service and protect clients. We’ve done our best to explain further below.Yours and your therapist’s names won’t be attached to your comments unless you write it deliberately in the comments section. If you write identifiable information like “We met on Mondays at 9am”, or “We worked for 21 sessions” or give the example of particular instance from a psychotherapy session then it may inadvertently reveal your identity to the therapist. Everyone in the psychotherapy team are professionals and trained to receive feedback openly. You can also request for us to take that information out and we can’t guarantee that we’ll conceal your identity but we’ll try our best.

We’ll then sensitively look at the feedback in a fair way and use it to improve the service. If you would like someone to contact you from the clinical team then you can email [email protected]. If you would like to provide feedback directly by email then you can email [email protected].

From time to time, we may need to contact clients directly for various reasons. If it’s not anonymous then we’ll make that clear.

We’ll store then delete the data according to the UK data protection laws.

The School of Life therapists use a secure platform for online sessions, including but not limited to Zoom or VSee. These platforms have been endorsed by various professional bodies and the choice for their use is based on quality, ethical considerations and for the protection of the client and therapist. Please check if your location allows for use of these platforms. In exceptional circumstances, if the platforms are down or inaccessible, the therapist may contact you by telephone.

You may be able to have therapy with one of our therapists as long as you can schedule a 50-minute session between Monday to Friday 8am and 8pm (start of the session) or Saturday. Please note that we may be limited in arranging therapy service to you depending upon your jurisdiction of residence. If this is the case, we will let you know and refund your initial fee as soon as possible.

Please note that if you are in the United States, you may only make an appointment with a therapist who is licensed in the state in which you are located. We are not able to offer therapists in all U.S. states at this time. Please check back with us as we are expanding our therapist network. If you are located in a state where we do not currently offer therapy services, we will let you know and refund your initial fee as soon as possible.

Online sessions are as effective as in-person sessions. The structure is the same as in-person sessions and take place weekly, at an agreed time and day.

Our psychotherapy integrates psychodynamic concepts, attachment theory, and existential humanism. The School of Life’s ethos comes into our work in numerous ways and we very much share the philosophy.

During the initial session you will have the opportunity to disclose any topics you might want to bring to therapy with a skilled therapist, as well as questions and concerns. Certain topics are best discussed in-person, with adequate space to be understood. If you have specific questions that haven’t been answered, you may email [email protected].

Premarital therapy is usually time-limited and focused on issues around commitment. Couples who sign up for premarital therapy may want to have just a handful of sessions before they get married, though they are of course free to choose longer-term therapy as well.

We do not currently offer therapy for children or adolescents (under the age of 18 years old), but we may in the future.

We are currently unable to offer therapy through private health insurance providers.

We work with couples at every stage of a relationship. We also offer relationship therapy for those who are not romantically involved, including friends, colleagues and relatives.

We are currently unable to offer therapy through private health insurance providers.

We would suggest attending weekly but please do talk it through with your psychotherapist at the initial consultation.

If you and the therapist for your initial session both agree that ongoing therapy might be appropriate, you can discuss future timings with them.

Currently, we do not offer discounts for any of our therapy services.

If you have scheduled a session with a therapist and have a confirmed session time and date, we have a forty-eight-hour notice period. For sessions cancelled with less than 48 hours’ notice, a full fee will apply, therefore we cannot offer a refund or session replacement.
If you are unable to arrange an initial session appointment or would like to cancel it for any given reason within 6 months of the original booking, we will gladly offer a full refund to your original payment method. For cancellations made after 6 months and within 1 year of the original booking, we can offer a School of Life gift voucher. Please note we cannot offer any refunds or exchanges after 12 months of the original booking purchase.
If you were gifted a session that you do not wish to take, then we will happily exchange this for a gift voucher within 12 months of the original booking.

Cancellation terms for ongoing therapy sessions are agreed as part of an agreement between you and the therapist.

Our preferred contact method is email. We aim to reply within 48 hours, business days only.

Privacy and confidentiality are fundamental to our service; and our therapy sessions are only bookable online by prior appointment.

Contact information:

For other general enquires relating to Psychotherapy, please email: [email protected]
We welcome all feedback and will treat it confidentially. For feedback relating to our Psychotherapy service, please email: [email protected].
For press enquiries, please email: [email protected]

Therapy FAQs

Therapy FAQs

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