The stronger a team’s communication skills are, the better the outcome: research by MIT’s Human Dynamics Laboratory found that good communication is integral to the success of high performing teams. This makes it crucial that we learn how to convey tricky but important messages in good time, with clarity, respect and patience.
Available Virtually or In-Person
More About the Workshop
In this two-hour session, we will:
• Consider barriers to good communication at work.
• Learn how to ‘tune in’ to the signals we are giving others and the way others may see us.
• Practise listening better and asking the right questions.
• Learn how biases can impede communication and how to spot potential communication pitfalls in advance.
What characterises mastery of this skill?
Good communicators check in regularly to see if the other person has understood them. They are aware that they may carry assumptions that the other person doesn’t, and vice versa. A skilled communicator actively listens by asking reassuring questions and encourages open discussion. Their choice of words is conscious, polite and non-judgemental.
What characterises a lack of this skill?
Employees with a lack of communication skills often end up in misunderstandings or avoidable conflicts. During conversations, they might struggle to find the balance between speaking and listening. They tend to make assumptions, don’t ask clarifying questions, and fail to reassure others when necessary, neglecting the emotional element of good communication (skills which have become doubly important thanks to the growth of video calls and online interaction).
“Communication is health; communication is truth.”– Virginia Woolf
‘It was a reminder to listen, acknowledge and value others’
‘I learned to think about the importance of timing and vulnerability’
‘I was surprised at how much of a difference it makes to fully tune in and empathise’
Shop Our Related Products
Our best selling tools for developing emotional intellegence
Frequently Asked Questions
Our specialist faculty has been selected not just on their professional and academic expertise, but also on their ability to engage audiences with their dynamism, charisma and warmth. You can see their profiles on our faculty page.
Each participant will receive exercises and supplementary reading to embed the learning before and after the workshop. In addition, an extensive and printable workbook will be provided for use during the session itself, and as a reference document afterwards.
We generally do not allow filming of any of our live events, as our workshops are a safe space and this would likely inhibit the feeling of safety and privacy required by attendees in order to participate fully. Our goal is always to create the very best experience for our participants, and for that we try to preserve the closed nature of the sessions.
Due to the nature of the material covered in our Workshops, we find that smaller group sizes help everyone to feel relaxed and get the most out of participating, so we have a maximum group size of 30 participants per workshop. If you are looking to engage a large number of people at once, our Talks can be delivered to audiences of any size; and as such they act as a great introduction to The School of Life for Business.
Yes. However, because certain Workshops, Talks and Conversations complement one another and work well in tandem, we often recommend booking them as part of longer programmes, according to your team or organisation’s needs.
These Workshops are designed for corporate training – where an organisation books private sessions for their internal teams, delivered at a time of their choosing.
Business Workshops are occasionally scheduled as public events where individual tickets can be purchased. To see what’s coming up, click here