These Terms affect your legal rights and obligations so please read them carefully. If you do not agree to be bound by these Terms, do not download, access or use the App. If you have any questions, please Contact Us.
We may amend these Terms from time to time. If we reasonably believe that the amendment is significant, we shall use our reasonable endeavours to notify all registered users by email. Otherwise, the amended Terms will be effective as soon as they are accessible. You are responsible for regularly reviewing these Terms so that you are aware of any amendments. We’ve added the date of publication of this version of the Terms above, for your reference.
You warrant that all information that you provide to us on registration is accurate and complete and you shall make any necessary changes to that information within your account. You can also register for the App through your Google or Apple ID.
You are responsible for maintaining the confidentiality of your account. Please take precautions to protect your account details and contact us immediately or request a change to your password if you believe there has been any unauthorised use of your account.
Use of the App
The App is made available for your own, personal use. You must not use the App for commercial, business or re-sale purposes.
You must be over 18 to download, register and subscribe to the App. If we believe you may be under 18, we may delete your account and terminate your subscription.
When you use the App you must comply with all applicable laws. In particular, but without limitation, you agree not to (a) try to gain unauthorised access to the App or any networks, servers or computer systems connected to the App; (b) make for any purpose (including error correction) any modifications, adaptions, additions or enhancements to the App; (c) reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the App save to the extent expressly permitted by law; and/or (d) use the App to provide services to third parties including by hosting third party content.
We reserve the right to investigate and/or terminate your account if we reasonably believe that you have misused the App or behaved in a way that is inappropriate or unlawful.
The App contains content, images and information (App Content). The copyright in the App Content belongs to us or our licensors. All rights are reserved. You can view and download the App Content for your own personal use but you cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the App Content without our permission.
Subscriptions, payment and renewals
You may purchase the App through the Apple Store, the Google Playstore or directly from our website. You must pay all sums due for the App before you can access the App Content.
If you purchase your subscription via Apple and Google, they will take the payments from you and manage your account.
If you purchase the App directly from our website, your payment card will be charged on confirmation of your purchase.
Please note that because you have a chance to preview the App content for free before you subscribe, you do not have a statutory right to change your mind following your subscription.
All subscriptions auto renew in 12 months at the full annual subscription rate unless you turn off auto renew in your app settings at least 24 hours before the end of your current billing period.
If you’ve purchased the App from our website, we’ll email you at least 14 days before the auto- renewal to confirm and give you a chance to cancel if you need to.
We can end your App subscription, and restrict your access to the free part of the App only, if you don’t make the auto- renewal payment to us when its due. If we do end your subscription, you will lose any personalised content, even if you subsequently re-subscribe.
Links to third party content
The App may contain links to websites or apps operated by third parties. We do not have any influence or control over any such third party websites or apps and we are not responsible for and do not endorse any third party websites or apps or their availability or content.
Warranty and disclaimer
We warrant that the App Content and the App are of satisfactory quality, fit for purpose and as described. Otherwise, the App and the Content is provided on an “as is” basis. We aim to keep our App content accurate and up to date.
Limit on Liability – Your attention is particularly drawn to this condition
We are not a medical provider or virtual clinic. The App is for informational and educational purposes only, and is not intended to be a substitute for, or provide, medical advice, diagnosis, or treatment.
Please see your doctor or medical professional if you are seeking medical advice, diagnosis or treatment. If you are considering harming yourself, or others, please go to an emergency medical centre as soon as you can.
If there is a problem with the App that is caused by: our failure to use reasonable skill and care; or a breach of the warranty in section 7 above, we will either repair the damage or pay you compensation up to the cost of your annual subscription provided that you submit acceptable evidence of the damage and/or financial loss caused by the App. However, we will not be liable for damage which you could have avoided by following our advice to download and install an update offered to you for free or for damage caused by you failing to correctly follow instructions about use or anything in the documentation on the App.
We are only responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and/or our negligence. As the App is for personal use only, we are not liable for any losses suffered by a commercial entity who uses this App in breach of these Terms.
Nothing in these Terms shall limit or exclude our liability for (a) death or personal injury resulting from our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by English law. Your consumer statutory rights are not affected.
If you believe any App Content infringes your copyrights, you may submit a notice to us including the following information (a) a physical or electronic signature of a person authorised to act on behalf of the owner of any exclusive right that is allegedly infringed; (b) identification of the copyright work claimed to have been infringed; (c) identification of the App Content that is claimed to be infringing; (d) information reasonably sufficient to enable us to contact you, including your name, email and/or postal address; (e) a statement that you have a good faith belief that use of the App Content on the App is not authorised by the copyright owner, its agent and/or the law; and (f) a statement that the information in the notice is accurate and under penalty of perjury, you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
We will use reasonable endeavours to make the App available to you at all times. However, there may be occasions when access to the App may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.
We reserve the right to remove any App Content from the App for any reason without notice, and shall have no liability or responsibility to you in any manner whatsoever in such circumstances.
We may suspend, disable, or terminate your subscription if you have breached any provision of these Terms or if we determine that your conduct could damage our reputation. If we terminate your subscription, you may not re-subscribe under a different name.
We may also terminate your subscription should we decide to discontinue the App.
You may terminate your subscription at any time in your app store account settings. If you terminate part way through your subscription, the App will be available to you until the subscription expires, at which point, it will not automatically renew. Please note that simply deleting the App from your device will not cancel or terminate your subscription and you may still be charged.
App Support and how to contact us
If you want to learn more about the App or have any problems using the App, please take a look at our FAQ’s on the website here.
If you think the App is faulty or misdescribed or wish to contact us for any other reason please email our customer service team at [email protected]hooloflife.com.
If we have to contact you, we will do so by email, using the contact details you have provided to us.
If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You consent to receive all communications including notices, agreements, disclosures, or other information electronically. We may provide all such communications by email or by posting them on the App.
These Terms shall be governed by and construed in accordance with English law and to the extent permitted by law, you agree to submit to the exclusive jurisdiction of the English Courts. We recognise that under consumer law you may be entitled to bring a claim against us in the country where you are resident.
Additional Terms for Users who download the App from the Apple App Store
You and we both acknowledge that these Terms are concluded between you and us only, and not with Apple, and therefore, we, not Apple, are solely responsible for the App and the content thereof.
The licence granted to you for the App is limited to a non transferable licence to use the App on any Apple branded product that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
We, not Apple, are solely responsible for providing any maintenance and support services with respect to the App, as specified in these Terms or as required under applicable laws. You and we both acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in these Terms. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund to you the purchase price you paid to Apple (if any) for the App. To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
You and we both acknowledge that we, not Apple, are responsible for addressing any claims by you or any third-party relating to the App or your use or possession of the App, including, but not limited to (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation.
You and we both acknowledge that, in the event of any third-party claim that the App or your possession and use of the App infringes that third-party’s intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
You and we both acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
Last Updated on 10th of July 2022