We want you to be completely happy with your purchase. If however you would like to return an item ordered online, please do so within 30 days. Please fill out the return section of the dispatch note to ensure quick processing of your return. Items must be in original condition and returned with the original sales receipt. Customers are responsible for all returns costs and we are only able to refund the initial delivery charge if the items were damaged or faulty when delivered. Please note, refunds can only be made to the original card used to make the order, and can take up to 10 days to process once they are received in the warehouse. If it is not possible to refund to the same card, then we will raise a gift voucher for the correct value. To arrange a return, fill in our form here.
If anything you receive from us is damaged or faulty when it is delivered, please notify us at [email protected] with photos of the issue and of your parcel with a clear view of the shipping label within 30 days of receiving the parcel.