We have currently stopped all shipments to Belarus as our parcels are not able to pass through customs and are being returned to the UK. We apologise for any inconvenience this may cause. If you have any further questions about our international deliveries, please contact our customer service team [email protected]
We have currently stopped all shipments to Ukraine as our parcels are not able to pass through customs and are being returned to the UK. We apologise for any inconvenience this may cause. If you have any further questions about our international deliveries, please contact our customer service team [email protected]
Delivery times will vary dependent on the delivery method chosen, you can find estimated delivery times here. If you think your parcel has become lost, please check with your local post office before contacting us as it may be waiting for you there. Otherwise you can contact us at [email protected]
Please note, that all orders may be subject to delay in delivery due to the Covid-19 pandemic. If your order has been shipped in the last 14 days (within the UK) or 21 days (outside of the UK), we are unable to provide further tracking information. Therefore please email us again after these time period has elapsed if your parcel has still not arrived.
The majority of our orders are sent tracked and you will receive a tracking number in your despatch email. Please note, for some overseas orders we are unable to track the order to the final destination.
Yes, international orders will be sent from the UK (regardless of the currency the order was purchased in) using a tracked service.
All our orders are delivered Delivery Duty Unpaid. Therefore, you are responsible for paying any import tax or duties, which will be incurred when the parcel reaches its destination country.
Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for more information prior to placing your order.
Details about all our delivery costs can be found here.
If anything you receive from us is damaged or faulty when it is delivered, please notify us at [email protected] with photos of the issue and of your parcel with a clear view of the shipping label within 30 days of receiving the parcel.
We have currently stopped all shipments to Russia as our parcels are not able to pass through customs and are being returned to the UK. We apologise for any inconvenience this may cause. If you have any further questions about our international deliveries, please contact our customer service team [email protected]
Yes. Please note that all deliveries arriving in the EU may be subject to import duties and taxes.
Yes. Please note deliveries to Canada may be charged tax and duty on import. Standard delivery is through Sky Net (www.skynet.net) and the courier service is with DHL. Please look out for communication from these carriers for information about the arrival of your parcel.