Delivery times will vary dependent on the delivery method chosen, you can find estimated delivery times here. If you think your parcel has become lost, please check with your local post office before contacting us as it may be waiting for you there. Otherwise you can contact us at customerservice@theschooloflife.com .

The majority of our orders are sent tracked and you will receive a tracking number in your despatch email. Please note, for some overseas orders we are unable to track the order to the final destination.

Yes, international orders will be sent from the UK (regardless of the currency the order was purchased in) using a tracked service.

All our orders are delivered Delivery Duty Unpaid. Therefore, you are responsible for paying any import tax or duties, which will be incurred when the parcel reaches its destination country.

Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for more information prior to placing your order.

If anything you receive from us is damaged or faulty when it is delivered, please notify us at customerservice@theschooloflife.com with photos of the issue and of your parcel with a clear view of the shipping label within 30 days of receiving the parcel.