More About The Workshop
In this two-hour session, we will:
- Consider the differences between empathy and sympathy.
- Practise using empathy as a way of building connection and overcoming conflict.
- Consider the use of empathy in devising products and solutions that will work well for other people.
- Practise anticipating the needs of other people.
What characterises mastery of this skill?
Empathetic employees actively take into account the needs and feelings of colleagues, clients and other stakeholders. They are good at resolving conflicts, show patience and take time for explanations. Their colleagues or team members usually feel appreciated and recognised. Empathy is especially useful in leadership positions as well as in socially focused roles such as customer service or healthcare.
What characterises a lack of this skill?
A lack of empathy can be seen in teams that have recurring, unresolved conflicts. Employees struggling with empathy often find it extremely taxing to understand others and their choices. They might unintentionally hurt or upset others during meetings and they rarely take time to explain their point or ask for the perspective of others.
“Practical ways of implementing empathy in real life work examples”
“Simple approaches with clear practical steps to be used on a daily basis”
“Practicing empathy both in building products and relationships”
‘Do not do unto others as you would have them do unto you – they might have different tastes.’ — George Bernard Shaw
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We offer a 10% ticket price reduction on virtual events under £60 for Students with valid ID, over-65’s, un-waged and people with disabilities. To claim your discount please email [email protected] for the codes to use at checkout. Please note that we may ask for your ID for proof of eligibility before we issue the code.
Our current virtual classes, workshops, conversations and events are hosted on Zoom. Once you have purchased your ticket you will receive an email the day before the event with all the essential information you will need including the Zoom invitation link and password. Please make sure you have given us your correct email address. If you have brought a ticket on the behalf of another person please make sure you forward them the email if you have not provided the other attendees email. Please note that our London classroom is currently closed.
Virtual Emotional Education Classes last two and a half hours. The first 15-30 minutes is for on-boarding (to join and connect to Zoom) and an icebreaker, followed by a two-hour class, with a short break. Business Talks are 1 hour long with no break.
Currently we offer morning and evening weekday and weekend classes. Please visit our Calendar where you can browse by date. The evening classes generally run from 18:30 to 21:00 GMT/BST, the morning classes from 9:30 to 12:00 GMT/BST. Please note it is your responsibility to double-check whether you are booking a morning or evening class at the time of booking. We cannot be held responsible if you mistakenly book a morning class instead of an evening class (or vice versa) and are then not able to attend on the day due to other commitments. To find out more about our ticket transfer, exchange or refund policy please see Cancellations, Transfers and Exchanges.
The easiest way to book a ticket for any of our UK virtual events is to visit the appropriate section of our website or visit here, You can book and pay online. An e-ticket will be issued to you by email (via Eventbrite). Please enter your details, especially your email address, carefully – we cannot be responsible for you not receiving your ticket because you have failed to enter your email address correctly. If you are having problems booking online, please email [email protected].
Yes, simply select each event you wish to attend and add it to your shopping basket. All selected events will be there at the checkout.
Yes, you can book more than one ticket for each event. When booking you can assign any additional tickets to your friends and provide their name and contact details. To find out more about our transfer policy on existing tickets, please see Cancellations, Transfers and Exchanges.
Yes, you are able to amend or add the names of each individual that you have bought tickets for. If you did not do this at checkout please select the ‘manage/edit’ option in your confirmation email to add these details.
We aim to provide all information about the start time/location of our events on our website and e-tickets at the time of booking. In the unlikely event this has not been possible, we will email you prior to the event with this information. Please make sure you have given us your correct email address.
You are not required to have read anything before the event. The essential information email that you receive before the class contains a workbook which accompanies the class. If you have a printer you may want to print the workbook, however, you can also have it downloaded on your desktop and you can edit the PDF.