More About The Workshop
In this two-hour session, we will:
• Learn to identify different conflict styles in others and in ourselves.
• Consider the value of politeness – a vital skill in any organisation – and how to apply it in difficult situations.
• Practise empathy towards those we find difficult.
• Consider when to press our point, when to compromise, when to let things go and when to find a genuinely collaborative solution.
What characterises mastery of this skill?
Diplomatic employees are good at handling conflict. They can identify the interests of different parties and enjoy solution-focused negotiation which leads to mutual compromise. They express an interest in others, show empathy, and are at the same time equipped with excellent communication skills, persuasion and assertiveness.What characterises a lack of this skill?
Employees with a lack of diplomacy tend to create conflict and prolong disagreements. They might be prone to inappropriate expressions of anger or passive-aggressive behaviour. Alternatively, they may find themselves too passive, working around problems instead of addressing them head on. Showing empathy and identifying the needs and interests of their colleagues is often a challenge for them.
‘I analysed how I might be bringing too much ‘baggage’ into discussions’
‘I now have a framework to use to manage conflict’
‘I’ve learned to try and avoid the pleasure of self-righteousness’
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We offer a 10% ticket price reduction on virtual events under £60 for Students with valid ID, over-65’s, un-waged and people with disabilities. To claim your discount please email [email protected] for the codes to use at checkout. Please note that we may ask for your ID for proof of eligibility before we issue the code.
Our current virtual classes, workshops, conversations and events are hosted on Zoom. Once you have purchased your ticket you will receive an email the day before the event with all the essential information you will need including the Zoom invitation link and password. Please make sure you have given us your correct email address. If you have brought a ticket on the behalf of another person please make sure you forward them the email if you have not provided the other attendees email. Please note that our London classroom is currently closed.
Virtual Emotional Education Classes last two and a half hours. The first 15-30 minutes is for on-boarding (to join and connect to Zoom) and an icebreaker, followed by a two-hour class, with a short break. Business Talks are 1 hour long with no break.
Currently we offer morning and evening weekday and weekend classes. Please visit our Calendar where you can browse by date. The evening classes generally run from 18:30 to 21:00 GMT/BST, the morning classes from 9:30 to 12:00 GMT/BST. Please note it is your responsibility to double-check whether you are booking a morning or evening class at the time of booking. We cannot be held responsible if you mistakenly book a morning class instead of an evening class (or vice versa) and are then not able to attend on the day due to other commitments. To find out more about our ticket transfer, exchange or refund policy please see Cancellations, Transfers and Exchanges.
The easiest way to book a ticket for any of our UK virtual events is to visit the appropriate section of our website or visit here, You can book and pay online. An e-ticket will be issued to you by email (via Eventbrite). Please enter your details, especially your email address, carefully – we cannot be responsible for you not receiving your ticket because you have failed to enter your email address correctly. If you are having problems booking online, please email [email protected].
Yes, simply select each event you wish to attend and add it to your shopping basket. All selected events will be there at the checkout.
Yes, you can book more than one ticket for each event. When booking you can assign any additional tickets to your friends and provide their name and contact details. To find out more about our transfer policy on existing tickets, please see Cancellations, Transfers and Exchanges.
Yes, you are able to amend or add the names of each individual that you have bought tickets for. If you did not do this at checkout please select the ‘manage/edit’ option in your confirmation email to add these details.
We aim to provide all information about the start time/location of our events on our website and e-tickets at the time of booking. In the unlikely event this has not been possible, we will email you prior to the event with this information. Please make sure you have given us your correct email address.
You are not required to have read anything before the event. The essential information email that you receive before the class contains a workbook which accompanies the class. If you have a printer you may want to print the workbook, however, you can also have it downloaded on your desktop and you can edit the PDF.
These classes are designed to equip you with ideas that can help you to understand yourself better. For more urgent kinds of distress, we recommend our 1-1 therapy service.