More About the Workshop
In this two-hour session, we will:
- Consider the differences between empathy and sympathy.
- Practise using empathy as a way of building connection and overcoming conflict.
- Consider the use of empathy in devising products and solutions that will work well for other people.
- Practise anticipating the needs of other people.
What characterises mastery of this skill?
Empathetic employees actively take into account the needs and feelings of colleagues, clients and other stakeholders. They are good at resolving conflicts, show patience and take time for explanations. Their colleagues or team members usually feel appreciated and recognised. Empathy is especially useful in leadership positions as well as in socially focused roles such as customer service or healthcare.
What characterises a lack of this skill?
A lack of empathy can be seen in teams that have recurring, unresolved conflicts. Employees struggling with empathy often find it extremely taxing to understand others and their choices. They might unintentionally hurt or upset others during meetings and they rarely take time to explain their point or ask for the perspective of others.
‘Do not do unto others as you would have them do unto you – they might have different tastes.’ — George Bernard Shaw
‘Practical ways of implementing empathy in real life work examples’
‘Simple approaches with clear practical steps to be used on a daily basis’
‘Practicing empathy both in building products and relationships’
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Frequently Asked Questions
Our specialist faculty has been selected not just on their professional and academic expertise, but also on their ability to engage audiences with their dynamism, charisma and warmth. You can see their profiles on our faculty page.
Each participant will receive exercises and supplementary reading to embed the learning before and after the workshop. In addition, an extensive and printable workbook will be provided for use during the session itself, and as a reference document afterwards.
We generally do not allow filming of any of our live events, as our workshops are a safe space and this would likely inhibit the feeling of safety and privacy required by attendees in order to participate fully. Our goal is always to create the very best experience for our participants, and for that we try to preserve the closed nature of the sessions.
Due to the nature of the material covered in our Workshops, we find that smaller group sizes help everyone to feel relaxed and get the most out of participating, so we have a maximum group size of 30 participants per workshop. If you are looking to engage a large number of people at once, our Talks can be delivered to audiences of any size; and as such they act as a great introduction to The School of Life for Business.
Yes. However, because certain Workshops, Talks and Conversations complement one another and work well in tandem, we often recommend booking them as part of longer programmes, according to your team or organisation’s needs.
These Workshops are designed for corporate training – where an organisation books private sessions for their internal teams, delivered at a time of their choosing.
Business Workshops are occasionally scheduled as public events where individual tickets can be purchased. To see what’s coming up, click here