In this two-hour session, we will:

• Consider the differences between empathy and sympathy.
• Practise using empathy as a way of building connection and overcoming conflict.
• Consider the use of empathy in devising products and solutions that will work well for other people.
• Practise anticipating the needs of other people.

What characterises mastery of this skill? 

Empathetic employees actively take into account the needs and feelings of colleagues, clients and other stakeholders. They are good at resolving conflicts, show patience and take time for explanations. Their colleagues or team members usually feel appreciated and recognised. Empathy  is especially useful in leadership positions as well as in socially focused roles such as customer service or healthcare.

What characterises a lack of this skill?

A lack of empathy can be seen in teams that have recurring, unresolved conflicts. Employees struggling with empathy often find it extremely taxing to understand others and their choices. They might unintentionally hurt or upset others during meetings and they rarely take time to explain their point or ask for the perspective of others.

‘Do not do unto others as you would have them do unto you – they might have different tastes.’ — George Bernard Shaw

TESTIMONIALS

‘Practical ways of implementing empathy in real life work examples’

‘Simple approaches with clear practical steps to be used on a daily basis’

‘Practicing empathy both in building products and relationships’