Trade FAQs Archives - The School Of Life

If any items from your order are damaged, please send a photo of the damaged item to [email protected] and we will generate a credit note for you.

We automatically send out tracking information once an order has dispatched. If you haven’t received this, please email [email protected] and we can send you a tracking link.

Please email [email protected] and we will send you access link for imagery.

An EORI number stands for Economic Operators Registration and Identification number. It is a unique ID code used to track and register customs information in the EU. If you are based in the EU you will require a EORI number if you want to import goods from the UK. You can apply for a EORI number with your customs department. They are generally free to apply for.

We require businesses to operate on a pro forma basis for the first three orders. Once three orders have been paid by pro forma and you want to move to account terms please email [email protected] and we can send you a credit application form. If you are approved by our accounts team you can then be moved to credit terms. This is at the discretion of our accounts department.