Orders are packed and dispatched from our UK warehouse; lead times are 2-3 days, dependent on order size and warehouse capacity.

Delivery charges vary in accordance with order value and shipping territory. Please email orders@theschooloflife.com for a shipping quote.

You will receive a dispatch note (via email) once your order ships – please retain this, as your tracking number is enclosed.

Please note that any import duties and taxes are the responsibility of the consignee; contact your local customs office for more information.

If you think your order has been lost, or have received damaged goods, you will need to contact the retail team within a month of purchase. Queries raised after this point will not be investigated.

Wholesale orders are firm sale only; we will not accept returns. Please contact your account manager directly if there is any problem with the goods received.

If any items from your order are damaged, please send a photo of the damaged item to orders@theschooloflife.com and we will generate a credit note for you.

We automatically send out tracking information once an order has dispatched. If you haven’t received this, please email orders@theschooloflife.com and we can send you a tracking link.

Please email orders@theschooloflife.com and we will send you access link for imagery.

An EORI number stands for Economic Operators Registration and Identification number. It is a unique ID code used to track and register customs information in the EU. If you are based in the EU you will require a EORI number if you want to import goods from the UK. You can apply for a EORI number with your customs department. They are generally free to apply for.

We require businesses to operate on a pro forma basis for the first three orders. Once three orders have been paid by pro forma and you want to move to account terms please email orders@theschooloflife.com and we can send you a credit application form. If you are approved by our accounts team you can then be moved to credit terms. This is at the discretion of our accounts department.