Orders are packed and dispatched from our UK warehouse; lead times are 2-3 days, dependent on order size and warehouse capacity.
Delivery charges vary in accordance with order value and shipping territory. Please email [email protected] for a shipping quote.
You will receive a dispatch note (via email) once your order ships – please retain this, as your tracking number is enclosed.
Please note that any import duties and taxes are the responsibility of the consignee; contact your local customs office for more information.
If you think your order has been lost, or have received damaged goods, you will need to contact the retail team within a month of purchase. Queries raised after this point will not be investigated.
Wholesale orders are firm sale only; we will not accept returns. Please contact your account manager directly if there is any problem with the goods received.
If any items from your order are damaged, please send a photo of the damaged item to [email protected] and we will generate a credit note for you.
We automatically send out tracking information once an order has dispatched. If you haven’t received this, please email [email protected] and we can send you a tracking link.
Please email [email protected] and we will send you access link for imagery.
An EORI number stands for Economic Operators Registration and Identification number. It is a unique ID code used to track and register customs information in the EU. If you are based in the EU you will require a EORI number if you want to import goods from the UK. You can apply for a EORI number with your customs department. They are generally free to apply for.
We require businesses to operate on a pro forma basis for the first three orders. Once three orders have been paid by pro forma and you want to move to account terms please email [email protected] and we can send you a credit application form. If you are approved by our accounts team you can then be moved to credit terms. This is at the discretion of our accounts department.