If you have scheduled a session with a therapist and have a confirmed session time and date, we have a forty-eight-hour notice period. For sessions cancelled with less than 48 hours’ notice, a full fee will apply, therefore we cannot offer a refund or session replacement.
If you are unable to arrange an initial session appointment or would like to cancel it for any given reason within 6 months of the original booking, we will gladly offer a full refund to your original payment method. For cancellations made after 6 months and within 1 year of the original booking, we can offer a School of Life gift voucher. Please note we cannot offer any refunds or exchanges after 12 months of the original booking purchase.
If you were gifted a session that you do not wish to take, then we will happily exchange this for a gift voucher within 12 months of the original booking.
Cancellation terms for ongoing therapy sessions are agreed as part of an agreement between you and the therapist.
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