- If you have scheduled a session with a therapist and have a confirmed session time and date, we have a forty-eight-hour notice period. For sessions cancelled with less than 48 hours’ notice, a full fee will apply, therefore we cannot offer a refund or session replacement.
- If you are unable to arrange an initial session appointment or would like to cancel it for any given reason within 6 months of the original booking, we will gladly offer a full refund to your original payment method. For cancellations made after 6 months and within 1 year of the original booking, we can offer a School of Life gift voucher. Please note we cannot offer any refunds or exchanges after 12 months of the original booking purchase.
- If you were gifted a session that you do not wish to take, then we will happily exchange this for a gift voucher within 12 months of the original booking.
- Cancellation terms for ongoing therapy sessions are agreed as part of an agreement between you and the therapist.
Please note that once your appointment time and date have been confirmed, we have a 48-hour cancellation policy. Any cancellations less than 48 hours prior to an appointment, or any no-shows will be charged. To request a refund please email [email protected].