Our packing and shipping process is extremely efficient. Once your order has been placed, it will be in progress and there is no way to alter shipping details. Please take care to ensure your shipping details are correct. If your parcel is unable to be delivered due to an incorrect address given, we may feel it necessary to refund your order rather than reattempting delivery.
Our item most suited for families is the 100 Questions, Family edition. Our products and content are targeted at adults, and can contain material you may deem unsuitable for younger people.
Please email [email protected] with any queries you have. Our customer service team works Monday to Friday 9am to 5pm. We endeavour to answer emails within 3 working days. Please note emails are not monitored at the weekend.
For Bibliotherapy and Career Counselling sessions, please note that once your appointment time and date have been confirmed, we have a 48-hour cancellation policy. Any cancellations less than 48 hours prior to an appointment, or any no-shows will be charged. We will refund unused Bibliotherapy or Career Counselling sessions within 6 months of the booking. If the booking was made more than 6 months ago but less than a year ago, we will gladly offer a gift voucher for the original value of the booking. Sessions need to be arranged within 12 months. To request a refund or exchange for a gift voucher please email [email protected].
For Psychotherapy sessions, please refer to our therapy FAQ page.