London - Hybrid - Full Time
Job Description
The Client Coordinator will report into the Client Services Lead, supporting the client services team in delivering operational excellence for our clients. We are on a growth trajectory both in terms of our revenue and product offering. As CC you will be the central cog, playing a critical role in ensuring all our programmes are delivered smoothly and efficiently. You will be responsible for programme logistics, the first port of call for our clients, as well overseeing our tracking and reporting processes and organising our faculty team. This is an excellent opportunity for an enthusiastic individual looking to accelerate their career in programme management / client services, whilst contributing to the meaningful work of The School of Life, and improving the lives of thousands.
The Role
‘The School of Life At Work’
One of our core channels is The School of Life at Work. We equip businesses with the emotional skills to thrive and to grow by delivering premium experiences (workshops, talks, coaching), tools (books, app, web) and interventions (facilitation, coaching, conversations).
Key Responsibilities:
Programme Management: Client-facing & programme-related support
- Resource and book in faculty for all sessions. Input Tailored and Custom programmes into Float for Instructional Design Resourcing.
- Arrange and set-up all logistical details for in-person and virtual sessions and share the relevant information with clients and faculty
- Act as the key logistical point of contact for all programmes
- Share learning materials with the client (including pre/post work) as needed
- Create and share faculty brief with faculty ahead of sessions
- Ensure the TSOL Finance team have the information they need to invoice & supplier set up
- Share workshop feedback with clients and faculty following the sessions
- Track project costs and margins
- Schedule mid-point and end-of-programme reviews with the client
Programme Management: Operational support
- Keep our Programme Management, resourcing and finance reporting platforms up to date at all times (Rotacloud, Float, Monday.com, Hubspot) as well as taking ownership for our other tech platforms (Zoom, Mentimeter, Typeform)
- Work with the Client Services Lead on ongoing process improvement projects
- Be responsible for booking in ‘sold’ but unscheduled sessions (‘Unallocated’)
- Input Weekly/Monthly revenue and delivery figures into our reporting spread
- Routinely check feedback sheets and report specific comments to the Instructional Design team and broader trends to the wider ‘TSOL@Work’ team
Open Enrolment (B2C)
- Schedule monthly workshops on our public-facing programme (using Eventbrite) and handle all related logistics, including – adding dates to Eventbrite and our website, ensuring faculty are booked, sharing learning materials, sharing virtual dial-in details.
- Managing the list of potential client attendees & work with external partners to boost ticket uptake
Faculty and Programme Host support
- Build strong relationships with our faculty to identify best fit for clients
- Work with the Client Services Lead to create a supported and cohesive community of faculty; includes drafting a monthly faculty newsletter
- Share faculty feedback on a regular basis
- Support with faculty recruitment and new faculty onboarding. Onboard and train new programme hosts when required
- Assist Finance team with monthly payroll for Programme Host
Additional duties
General team support: Support Instructional Design and Marketing with proofing of new/revised content where needed / Ad hoc support for TSOL at Work Marketing, such as making website updates and logistical support for events Ad hoc programme hosting
Experience
Minimum of one year’s work experience, in an organisational role e.g. events or clients services in an agency / Strong academic background
Qualities
Proactive, highly responsive and self-driven / Excellent interpersonal and communication skills: a natural ‘people person’ / A confident speaker, happy to lead on client calls related to their role
Interests
An interest in and knowledge of philosophy, arts & culture/ Personal development / Curious, with a strong appetite for learning / Passion for and understanding of TSOL’s brand and purpose
Skills
Highly organised and efficient / A natural list make / Strong attention to detail / Excellent project management skills / Great with Word, PowerPoint and Excel
Superpower
A client-first approach
Salary
£28,000-£30,000 pa
To apply
Please click on the button above to send a cover letter with your CV, including a short overview of why you would like to work for The School of Life The interview process will include an initial phone call, a video interview and then an in-person presentation. Deadline for applications is 5pm, Tuesday 6th May
What you’ll get from us...
- To work with a diverse team of brilliant minds!
- A culture focused on growth & personal development
- £500 per year learning budget
- Hybrid working model with 2 days work in our office on Chancery Lane & use of other office spaces in the group
- Use of office gym, classes & sauna
- 25 days holiday + bank holidays
- Up to 5 days per year unpaid holiday
- Copies of all our newly released books
- Participation in The School of Life personal development sessions
- Socials & Lunches