Terms & Conditions

We may make changes to the Website to reflect changes in relevant laws and regulatory requirements or to implement  technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Website.

In the event we make significant changes to the Website Terms of Use, we will use our reasonable endeavours to give you notice of these changes. We’ve added the date of publication of this version of the Website Terms of Use above, for your reference.

We may transfer our rights and obligations under these Website Terms of Use to another organisation.  If we have your contact details we will endeavour to inform you by email if this happens and ensure that your rights under these Website Terms of Use are not materially impacted.

There are a number of other terms that may apply to you including:

• Our Privacy Policy and Cookie Policy, which describe how we protect your personal data.
• Our Online Shop Terms of Sale
• Our Events Terms of Sale
• Our Therapy Terms
• Our Membership Terms

Further, please note that these terms apply to the Global Website. If you have selected a different location from the drop-down menu in the top right of the website header, different terms apply. Please check the local website for further details as our international partners are responsible for the management of their local websites and services.

We try to ensure that the Website operates correctly and runs smoothly. However, we don’t accept any responsibility or liability to you if the Website becomes temporarily unavailable due to technical issues, or issues beyond our control. We do not guarantee that the Website will be compatible with all or any hardware and software which you may use.

You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Website Terms of Use and other applicable terms and conditions, and that they comply with them.

We limit the amount of Website articles which are available without subscription. To enjoy unlimited Website access, please subscribe to The School of Life App or become a Member.

If you have an account with us, you should keep your registration details (including your password and log-in) confidential and secure and must not give them to any other person or third party. You are responsible for all activity carried out using your registration details, whether or not you have allowed or facilitated it. If you discover or suspect that your registration details are known by a third party or are being used without authorisation, you must tell us immediately.  We have the right to disable your account or any features if we believe there has been a security breach or if in our reasonable opinion you have failed to comply with any of the provisions of these Website Terms of Use.

When logged in to your account, you will be able to check and edit your personal information and see your order history. You can manage your newsletter subscription options by going to the bottom of a newsletter and clicking “unsubscribe from our newsletter.”

The Website and any property belonging to or associated with us, including any trade mark or trade name, logos and software, and all information and other content on the Website (including, but without limitation, text, graphics, videos, music, sound and links) is and remains at all times our property or is used under licence and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.

Without our prior written permission, you may not copy, modify, alter, reproduce, create derivative works from, publish, broadcast, distribute, sell, transfer or exploit any material on the Website or the underlying software code whether in whole or in part. However, the contents of the Website may be downloaded, printed or copied for your personal non-commercial use, or if you are a business customer, for purposes which are necessary to our business relationship.

The School of Life itself is not a medical provider. The School of Life does not and is not intended to provide medical advice, diagnosis, or treatment. IF YOU THINK YOU HAVE A MEDICAL OR MENTAL HEALTH EMERGENCY, OR IF AT ANY TIME YOU ARE CONCERNED ABOUT YOUR CARE OR TREATMENT, CALL 911 (US) or 999 (UK) OR GO TO THE NEAREST OPEN CLINIC OR EMERGENCY ROOM OR ACCIDENT AND EMERGENCY AT YOUR LOCAL HOSPITAL.

Do not rely on information on the Website as the content is provided for general information only. It is not intended to amount to advice on which you rely.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

You may only use the Website in line with these Website Terms of Use, and for lawful and proper purposes. You must comply with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing the Website.

In particular, you agree that you will not:

• Use the Website in a manner which causes or may cause an infringement of the rights of any other person or which violates any applicable law or regulation;
• Make any unauthorised, false or fraudulent bookings;
• Use any software, routine, engine or other device to interfere or attempt to interfere electronically or manually with the operation and look of the Website, or to breach or attempt to breach its security.

We reserve the right in our sole and absolute discretion to restrict or prohibit your access to the Website at any time and for any reason. If you violate any of these Website Terms of Use, your permission to use the Website shall terminate immediately without the necessity for any notice.

Any personal information you supply to us when you use the Website will be used and processed in accordance with our Privacy Policy. By using the Website, you warrant that all data provided by you is accurate.

Keeping the information on the Website accurate and up-to-date is one of our highest priorities. However, while we try to ensure that it is accurate, reliable, timely and complete, we do not accept liability for any inaccurate, unreliable, untimely or incomplete information contained on our Website, or for any reliance placed upon it by you.

The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of the Website and for any other loss or damage of any kind however arising and whether caused by tort.

While we try to ensure that the Website is secure, we cannot guarantee  that the Website (or any website to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. We accept no responsibility for any loss of data, or for any denial, restriction or interruption of access. You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

Nothing in these Website Terms of Use affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

This Website may include links to other third-party internet sites for information purposes. These links (including those to our international partners who operate local School of Life websites in their own countries) are provided for your convenience to provide further information. We do not endorse any such websites and we are not responsible for the information, material, sale of products or services contained on or accessible through those websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive. Your access and use of those websites is entirely at your own risk.

We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial. You must not establish a link for any website which is not owned by you.

You agree to indemnify, defend and hold us harmless from any and all liability, damage, loss, claim and expense (including reasonable legal fees) related to your use of the service or any breach by you of these Website Terms of Use.

Your use of the Website, any material downloaded from it and the operation of these Website Terms of Use shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English courts. We reserve the right to bring proceedings in the courts of the country of your residence or any other country.

Who we are.  

We are Campus London Limited, whose registered address is 930 High Road, London N12 9RT and company registration number is 14535146 (trading as The School of Life). Our registered VAT number is GB915982981.  

Making a booking on The School of Life Website involves creating a legally binding agreement between you and The School of Life.  The parties to these Event Terms are: (1) the person who makes the purchase, referred to throughout the Event Terms as “you” or “your”, and (2) our company, Campus London Limited, referred to in the Event Terms “The School of Life”, “we”, “our” and “us”.   

You understand that by making the booking on behalf of any Guests you confirm that you are authorised to agree to these Event Terms on behalf of each Guest. 

How to contact us.  

You can contact us on email at [email protected] 

How we may contact you.  

If we have to contact you we will do so by writing at the email address you provided to us in your order. 

“Writing” includes emails.  

When we use the words “writing” or “written” in these Event Terms, this includes emails. 

Minor changes to these Event Terms. 

We may change these Event Terms: 

(a)    to reflect changes in relevant laws and regulatory requirements; and 

(b)    to implement technical adjustments and improvements. These changes will not materially impact your rights under these Event Terms. 

More significant changes to these Event Terms.   

In the event we make any significant changes to the Event Terms, we will use our reasonable endeavours to give you notice of these changes. 

When you book an Event through our Website, the booking won’t be confirmed until we send you your electronic ticket, even if you’ve transferred money to us. We do reserve the right to refuse bookings for any lawful reason, although we don’t expect to have to do this very often. 

We will usually email you your e-ticket within 24 hours to the email address you provided when you made your booking. If you have not received your e-ticket within 24 hours of booking, please check your spam or junk email folder or filter. If you still can’t find them, try logging in to Eventbrite through the Eventbrite website or app. Failing that, please contact us at: [email protected]. It is your responsibility to ensure that your email is set up to allow you to receive your e-ticket, and we cannot accept any liability for any consequences of you not doing so.  

We do not issue physical tickets for any of our Events. 

You’ll need to bring all your e-ticket(s) with you to the Event and show them at the door to be admitted, so make sure that you check the details carefully as soon as you receive the email. It is your responsibility to do this and we won’t be able to help if you get the date, time or location wrong, or to admit you to the Event if you forget to bring your e-ticket along. Incidentally, it’s fine to bring along any Internet-enabled device in order to show us your ticket, but make sure it’s charged and functioning, as we won’t be able to admit you unless the ticket is displayed to our satisfaction.  

For our virtual events, please make sure you have a copy of your e-ticket to hand. 

The price for each Event is displayed on the Website and must be paid in full, together with any booking fees, and in the currency stated, by debit or credit card at the time of booking. Membership event ticket pricing is not available to anyone who is on a Membership trial. Convert your trial to access the best offers.

When you make a booking for an Event, we reserve and set aside a specific place for you. We also make firm commitments to 3rd party suppliers. Unfortunately, this means that we cannot always offer refunds if you decide not to attend or to cancel your booking. 

Our policy varies by type of Event as follows:

Member Only Events

Please note bookings for Member Events are non-refundable once you have placed your order. Tickets cannot be exchanged or transferred. 

Public Events 

These one-off events are non-refundable. Tickets cannot be exchanged or transfered.

One Day Festivals 

These events are refundable in full up to 30 days before the event. We can’t refund bookings in the 30 days before the event start date. However, if you are outside this period, you may cancel within 14 days of making your booking.

If you cannot attend an event, you are welcome to transfer your full-price ticket to a friend, subject to eligibility and the request being logged not within 30 days of the event start date. The name associated with the booking can be updated by contacting our Customer Service team via email to [email protected]. Tickets for exclusive Member-only events, and concessions to which the new ticket holder may not be eligible, may not be transferred or exchanged. 

Refunds can only be issued via the original payment method. In order to request a refund or to arrange a transfer, please contact our Customer Service team via email at [email protected].

If you have any issues with this, please contact [email protected].

If we need to cancel an Event for any reason, we may do so at any time before the Event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we’ll refund your ticket money in full, or offer you a choice of alternative date or Event, but we won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event. 

We make every reasonable effort to notify you of an event cancellation in a timely fashion, but we can’t guarantee this, especially when an Event is cancelled at short notice. Keeping your details updated by logging into Eventbrite will give us a better chance of reaching you in time. 

Whilst speakers, topics and timings are confirmed at the time of publishing, circumstances beyond our control may necessitate substitutions, alterations or cancellations of the speaker, timings and/or topics.  Any substitutions or alterations will be updated on our Website as soon as possible. 

If you have any special dietary, health or other requirements, please notify us at the time of booking in the check-out process. We are able to accommodate most requirements, but cannot guarantee this. Please note that it is your responsibility to contact us at the point of booking, and if necessary for your attendance, obtain confirmation by email (through [email protected]) that we can meet your needs. If it turns out that we are unable to meet your requirements, you will be entitled to a refund. 

Please ensure you arrive on time for your Event. For the benefit of all attendees, we may not admit you to your Event if you arrive late. In addition, we may have to carry out security searches on occasion, and admittance will be conditional on your co-operation. 

We may sometimes film, photograph or otherwise record our Events. We will clearly indicate this when you enter the venue, and, if you choose to sit in an area that is being filmed, this is your consent to being filmed or recorded. The recordings may be made available to the public via the Website or by other means. 

For everyone’s sake, we (and on our behalf, the staff of the venue) reserve the right to refuse you and/or any Guest admission or ask you and/or any Guest to leave if we think you and/or they are behaving in a disruptive way or in a way that violates the venue’s rules, or in a way that is likely to cause damage, nuisance, offence or injury. Just to be clear, this kind of behaviour includes using mobile phones after being asked to turn them off, or using recording or photographic equipment without authorisation. We will not issue any refund in this event. 

We also request, and by entering into these Event Terms you agree, to ensure that you and all Guest(s) attending an Event under a booking made by you comply with all health and safety, licensing, and other rules and regulations of the venue or applicable to the venue. It is your responsibility to familiarise yourself and all Guest(s) with any rules and regulations that apply. You also agree not to bring in any illegal or hazardous items. 

You also agree to comply with any reasonable request by the staff at the venue or supervising the Event (for example, without limitation, requests relating to health and safety). 

Where the Event is held online, please do not share your log in details to anyone else.  

You are also prohibited from recording Events (whether online or in person), either for your own purposes or for distribution to others.  

We are not a medical provider or virtual clinic. Our Events are for information and educational purposes only, and are not intended to be a substitute for, or provide, medical advice, diagnosis, or treatment. 

Please see your doctor or medical professional if you are seeking medical advice, diagnosis or treatment. If you are considering harming yourself, or others, please go to an emergency medical centre as soon as you can. 

Nothing in these Event Terms excludes or limits our liability for personal injury or death caused by our negligence or in any other circumstance where such limitation of liability is not permitted by applicable law. 

Subject to the above, our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with these Event Terms, shall be limited to the total amount received by us from you in connection with the Event or Event(s) giving rise to such liability. 

You attend and participate in Events at your own risk. We accept no responsibility for any of the following: 

• In respect of any person prevented from entering a venue, or asked to leave due to their conduct; 
• Costs or expenses whatsoever or howsoever arising out of or in connection with any Event; 
• Loss or damage to personal property; 
• Personal injury, except as set out above in paragraph three of this section. Liability is specifically excluded in respect of any dietary, health or other special requirement of which we were not informed at the time of booking; 
• Loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage. 

In processing your personal data under these Event Terms, we comply with all applicable Data Protection legislation. Please see our Privacy Policy for details.

All intellectual property in connection with any Events and any services provided by us belong and are the sole property of The School of Life or our licensors, including any website, trade mark or trade name, logo, software, text and graphics, and you agree that you will not infringe any such rights in any way. 

Some Events may be subject to confidentiality. Where this is the case, we will let you know in advance. 

We will not be liable for any breach of these Event Terms which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, riot, civil commotion, malicious damage, epidemic or pandemic, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining venues and other circumstances affecting the Events and workshops we provide. 

A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999. 

You may not transfer, assign or otherwise dispose of your interest in these Event Terms without our prior written consent, except as stated above. 

If any provision in these Event Terms is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable. 

Any failure by us to enforce any provision of these Event Terms at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision. 

These Event Terms shall be governed by and construed in accordance with English law and to the extent permitted by law, you agree to submit to the exclusive jurisdiction of the English Courts. We recognise that under consumer law you may be entitled to bring a claim against us in the country where you are resident. 

Date: May 2026

You can use our Website to book a Therapy session with an independent Therapist.

Whilst our Website provides a technology platform for you to engage a Therapist to provide you with Therapy services, The School of Life itself is not a medical provider, health insurance company, virtual clinic or pharmacy. The School of Life does not and is not intended to provide medical advice, diagnosis, or treatment. Any patient/provider relationship created through the Therapy service is between you and the Therapist, and no such relationship is intended to or will be created between The School of Life and you.

You cannot obtain prescriptions through the Website.

The School of Life does not confirm the credentials of Therapists using our service and does not validate that the Therapists are in good standing with their respective licensure board(s). By using the Therapy service, you agree to hold Campus London Limited (trading as “The School of Life”) not liable in any way for any malpractice or substandard treatment the Therapist may render.

Initial Session

Making a booking for Therapy on the Website creates a legally binding contract between you and the Therapist who will conduct the first virtual session (the “Initial Session”) with you. The parties to this Initial Session contract (these “Terms For Therapy”) are: (1) the person who makes the Therapy booking and enters into these Terms For Therapy referred to throughout as “you” or “your”, and (2) the Therapist with whom you have your Initial Session.

These Terms For Therapy (set out below) only cover the Initial Session.

Future Sessions

Should you choose to book more appointments with the  Therapist following the Initial Session, future sessions will be governed by an agreement between you and the Therapist which will set out the Therapist’s responsibilities to you; and yours to the Therapist, in more detail. The Therapist is responsible for this agreement.

Campus London Limited (trading as The School of Life) is not a party to either of these therapy agreements. The School of Life provides the platform through which you can book and pay for therapy sessions. We are not a health care provider. Our platform is designed to support, not replace or intervene in, the relationship that exists between you and the Therapist. We transfer your payment to the Therapist, minus our fee for platform use and administrative support. Therefore, Campus London Limited has no liability to you whatsoever for the Therapy itself.

The Therapist provides the Initial Session to you subject to these Terms for Therapy, so as always with a binding contract, you should read these Terms for Therapy carefully before making a booking. The School of Life, on behalf of Therapists, may make changes to the Terms for Therapy, but the latest version will always appear on this page.

Nothing in these Therapy Terms affects our liability under English law for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Please note that if you are located in the United States, you must book your session with a US therapist who is licensed in the state where you reside. We do not currently offer bookings for Therapists located in all states and jurisdictions and therefore,  Therapists may not be available to you at this time. If you make a booking and payment, but we cannot offer a Therapist in your state, we will contact you to let you know and refund your payment as soon as possible.

Once your purchase for an Initial Session on the Website is confirmed, the Therapist can confirm a date for an Initial Session with you. Please note that dates for Initial Sessions cannot be reserved until your purchase is confirmed.

Please note that the Therapist has a 14 day cancellation and refund policy, starting with the date you make the booking on the Website, or the date of the email confirming the appointment date and time, whichever date is later, unless the cancellation is made 4 working days or less before the date of the Initial Session. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the Initial Session which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

In the unlikely event that the Therapist needs to change the date or time of the Initial Session, the Therapist, or The School of Life on the Therapist’s behalf, will contact you. If you are unable to accommodate the change, any initial fee paid for the Initial Session will be refunded in full.

The cancellation policy for Future Sessions is described in the agreement between you and the Therapist.

By purchasing an Initial Session, you represent, acknowledge and agree that you are of age under the laws of your jurisdiction (usually 18+ of age) and/or lawfully able to enter into contracts. The School of Life does not offer bookings for Therapy sessions to under 18’s. If you are under 18, you may not use the services at any time or in any manner or submit any information to The School of Life.

Please contact [email protected] to request any refund or exchange.

Please carefully read the Therapy FAQs which contains further helpful information which you should consider before making your booking.

Please note that the Therapist has a 14 day cancellation and refund policy, starting with the date you make the booking, or the date of the email confirming the appointment date and time, whichever date is later; unless the cancellation is made 4 working days or less before the date of the appointment. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the appointment which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

In the unlikely event that the Therapist needs to change the date or time of the appointment, the Therapist, or The School of Life on the Therapist’s behalf, will contact you. If you are unable to accommodate the change, any initial fee paid for the appointment will be refunded in full.

Fees

The Initial Consultation

The initial consultation will enable The Therapist to take a personal history and assess whether the short term therapy model is a good match for you and the presenting issue.

The cost of the initial consultation is £450 for 90 minutes.

Please note a 14 day cancellation and refund policy applies, starting with the date you make the booking, or the date of the email confirming the appointment date and time, whichever date is later; unless the cancellation is made 4 working days or less before the date of the appointment. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the appointment which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

In the unlikely event that the Therapist needs to change the date or time of the appointment, the Therapist, or The School of Life on the Therapist’s behalf, will contact you. If you are unable to accommodate the change, any initial consultation fee paid for the appointment will be refunded in full.

The Short Term Therapy

This is charged in a renewable 10 session blocks and at a fee of £300 per 50 minutes session. Payment is made in advance for blocks of ten sessions, which enables the Therapist to put aside a dedicated weekly time for your work. The times for any sessions will be discussed and agreed between The Therapist and you.

Please pay by £3,000 via Eventbrite.

Fees are reviewed on an annual basis in September and the Therapist will give you no less than one calendar months’ notice of any proposed increase.

Once the short term therapy block has started, please note a 14 day cancellation and refund policy applies, starting with the date you make the booking, or the date of the email confirming the appointment date and time, whichever date is later; unless the cancellation is made 4 working days or less before the date of the appointment. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the appointment which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

After the 14 day cancellation and refund period has lapsed, there are no refunds from session 5 onwards in any block of 10 sessions. Prior to session 5, if a cancellation or request for a refund is received by email [email protected], you can be refunded any remaining unused sessions within an existing block of 10 sessions.

At session 9 you will be prompted by email to purchase a subsequent block of 10 sessions, if you are continuing therapy.

Other Terms

There are a number of other terms that may apply to you including:

• Our Privacy Policy and Cookie Policy, which describe how we protect your personal data.
• Website Terms of Use
• Our Online Shop Terms of Sale
• Our Events Terms of Sale
• Our Membership Terms

Who we are.

We are Campus London Limited, whose registered address is 930 High Road, London N12 9RT and company registration number is 14535146(trading as The School of Life). Our registered VAT number is GB915982981. The parties to these Online Shop Terms of Sale are: (1) the person who makes the purchase, referred to throughout the Online Shop Terms of Sale as “you” or “your”, and (2) our company, Campus London Limited, referred to in the Online Shop Terms of Sale “The School of Life”, “we”, “our” and “us”.

How to contact us.

You can contact us by emailing us at [email protected].

How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
You should keep all your personal information up to date. You may add additional addresses as required, and set a default address for delivery. Please note that we will not retain your credit or debit card details.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our Contract With You

How we will accept your order.

Our acceptance of your order will take place when we email you confirming the Products are available and your order has been accepted.  At this point a contract will come into existence between you and us.  Before clicking the ‘Confirm order’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.

If we cannot accept your order.

Our Products are subject to availability. If we cannot fulfil your order for any reason, we will notify you as soon as we reasonably can and if you have been charged for the Product you will be refunded.  This might be because the Product is out of stock, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

We try to ensure that our Product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Products at the erroneous price, you will receive a full refund if you decide to cancel.

Images of our Products on the Website are intended as a guide and the actual Product may differ slightly in some respects. All weights and dimensions given are approximate.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Your rights to make changes

If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Our rights to make changes

Minor changes to the Products or these Online Shop Terms of Sale. We may change the Product or these Online Shop Terms of Sale:

(a)    to reflect changes in relevant laws and regulatory requirements; and

(b)    to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Product.

More significant changes to the Products and these Online Shop Terms of Sale.   In the event we make any significant changes to the Product or Online Shop  Terms of Sale, we will use our reasonable endeavours to give you reasonable notice of these changes and if the Product you have ordered has materially changed you will have the right to cancel your order and receive a refund.

All Product prices shown on the Website are inclusive of any applicable UK VAT. Where you have requested delivery of your order to an EU country, the total cost of your order will include UK VAT. Where you have requested delivery of your order to a non-EU country, the total cost of your order will not include UK VAT. However, it will include sales tax if appropriate which will be added to your order at checkout and paid on your behalf by us to the relevant local customs authorities.

The prices shown do not include the delivery fee, which will be added to your total order price before you place your order.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.

The costs of delivery will be as displayed to you on our Website when you enter your delivery address. We will endeavour to deliver the Products as soon as possible after confirmation of your order to the address specified in your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Products. We will try to keep you informed in the event of any delay.

If you think your order has been lost you will need to contact the customer service team within 1 month of purchase. Queries raised after this point will not be investigated or eligible for a refund or resend.

Order Dispatch – UK Orders. Orders for next day delivery are dispatched from our UK warehouse on the same day if placed before 12pm Mon-Fri, and the next business day if placed after. We aim to dispatch all other orders within 2 working days. During busy periods dispatch and delivery times may be longer than usual.

Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs. If your order has been lost or was unable to be delivered to you please contact us after 5 days (for UK orders) and after 2 weeks (for international orders). Please note that we will try our best to resolve this issue but we may refund your order after a second failed delivery attempt.

Order Dispatch – Outside of UK. All orders to addresses outside of the UK are sent using a tracked service and are shipped from the UK.  You will receive tracking information on dispatch by email. For overseas orders our delivery charges vary, the charge will be calculated in the checkout once you have entered your delivery address.

We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Unable to Deliver.  

If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Provided you have paid for the Products in full, as soon as the Products are delivered to you, you become the owner of those Products and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Products.

If you are buying Products as or on behalf of a business, the rights contained in this clause do not apply to you. Business specific terms are set out below under “Business Customers”.

In line with your legal rights, may cancel the contract at any time within 14 days from the day you receive your Products.  If your order consists of multiple Products, the 14 day period runs from when you receive the last Product in your order. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the Products back.

We will refund the purchase price and the UK standard delivery fee within 14 days of either receiving the Products back, or you providing evidence of having returned the Products (for example, a proof of postage receipt from the post office), whichever is the sooner. Please note if you paid for faster or any form of special delivery, we will only refund the cost of standard UK delivery (if applicable). You will have to pay the cost of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days or if you only cancel part of your order (although you still have 14 days to return your Products and receive a refund for the cost of the returned Products) or for any international postage costs (i.e. any postage that is outside of the UK).

You must inform us in writing of your decision to cancel the contract.  We would prefer that you email us at [email protected] however the Standard Model Cancellation Form is included at the end of these terms if you wish to use that.

The Products must be returned to our warehouse at the following address immediately.:

Please note that you are responsible for all return postage costs (except in respect of faulty Products) and return all Products at your own risk.

If the Products are faulty, we will pay for the cost of returning them to us.

If the Products are audio or video recordings or computer software, you may not remove them from the sealed packaging. If you do this, your will lose your right to cancel the contract.

The extent to which you can handle the Products is the same as it would be if you were assessing them in a shop.  You must take good care of the Products while they are in your possession. If you fail to do so, you may be liable to us for compensation.

For any international Product orders please be aware that the refund will be to the full value in GBP (Pounds Sterling) at the time of purchase. We cannot accommodate for any fluctuations in currency conversions from the date of purchase to the time of cancellation.

If you are a consumer who wants to cancel after the expiry of this initial 14-day period referred to above, this section applies.

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days. To arrange a refund please contact our customer service team first by filling in the form here.

PLEASE NOTE: Returns on any purchases between 1 November and 1 January, can be made up to 31 January.

Unless the Products are faulty, Customers are responsible for all returns costs.

Items must be in original condition and returned with the original sales receipt.

If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Please note, refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value.

We must be notified in writing within 14 days of receipt of Products about all faulty, damaged or missing Products at [email protected]. Please provide full details of the damage, fault or what is missing and pictures of the packaging and shopping label. Any notification later than this will result in a void claim.

If you think your order has been lost you will need to contact the customer service team within 1 month of purchase. Queries raised after this point will not be investigated.

In processing your personal data under these Online Shop Terms of Sale, we comply with all applicable Data Protection legislation. Please see our Privacy Policy for details.

All intellectual property in connection with the Products and any services provided by us belong and are the sole property of The School of Life or our licensors, including any website, trade mark or trade name, logo, software, text and graphics, and you agree that you will not infringe any such rights in any way.

We will not be liable for any breach of these Online Terms of Sale which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, epidemic, pandemic, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining workers, the Products or transport and other circumstances affecting the supply of the Products or services we provide.

A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999.

You may not transfer, assign or otherwise dispose of your interest in these Online Shop Terms of Sale without our prior written consent.

If any provision in these Online Shop Terms of Sale is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.

Any failure by us to enforce any provision of these Online Shop Terms of Sale at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.

These Online Shop Terms of Sale are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

If you are a business, any dispute or claim arising out of or in connection with these Online Shop Terms of Sale or contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the English courts shall have exclusive jurisdiction to settle any such dispute or claim.

(Complete and return this form only if you wish to withdraw from the contract)

To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

Prize Promotions

All of our competitions have their own Terms and Conditions of Entry, which vary, depending on the nature of the prize and entry mechanic. Please refer to the competition itself for more details

Please note, for any promotions on books or products through our retail partners, we are not responsible for the sale, and any queries around applying the promotion or delivery of your order should be taken up directly with the retailer.

In these Membership Terms:

• “Membership” refers to your subscription to The School of Life Membership, including its benefits as described on our Website.
• “Events” refer to in-person and virtual gatherings offered as part of the Membership.
• “App” or “Content” means The School of Life app; and articles on the Website, access to which is included as part of Membership.
• “Community Space” refers to the Community messaging and discussion area of the App and Website (community.theschooloflife.com)
• “Website” means theschooloflife.com.
• “You“, “Your” or “Member” refers to the individual subscribing to the Membership, or if Membership is a gift, the person accessing the Membership.
• “We“, “Us“, or “The School of Life” refers to Campus London Limited, the Membership provider. Campus London Limited is a company registered in England and Wales with company number 14535146 and registered office at 930, High Road, London NW12 9RT.

To contact us regarding your Membership, please email: [email protected]

If we need to contact you, we will do so by email using the details you provide at registration.

You can purchase your Membership via our Website, where you will also find the cost per annum and a list of Membership benefits.  Some benefits (like individual Events) do incur additional fees, which will be clearly communicated in advance. Your payment card will be charged on confirmation of your purchase and your subscription will begin immediately.

As the Membership benefits include full, immediate access to the App + Content, Events benefits and access to the Community Space, you agree to waive your statutory right to cancel in the 14 days following your purchase, known as your “cooling off period”.

All subscriptions auto renew in 12 months at the then full annual subscription rate unless you turn off auto renew in your app or account settings at least 24 hours before the end of your current subscription period.

We’ll email you at least 5 days before the auto- renewal to confirm the annual cost of renewal, membership benefits and give you a chance to cancel if you need to.

We can end your subscription if you don’t make the auto- renewal payment to us when it’s due. If we do end your subscription, you will lose any personalised content, even if you subsequently re-subscribe.

Free trials may be available under certain conditions, as determined by us.

Free trial terms & conditions
By signing up for the free trial, you agree to the following:

Eligibility
– The trial is available to new subscribers only.
– You will undergo a £0 authorisation check with our payment provider to verify that the provided payment method is valid. No funds will be withdrawn during the trial period.

Period
– Your free trial will start once activated.
– You will have full access to the subscription features during this period.

Auto-Renewal & Billing
– We will send you a reminder before your free trial ends.
– At the end of the free trial, your subscription will automatically convert into a paid subscription at the stated rate – unless you cancel before the trial ends.
– Your payment method will be charged once your free trial ends unless you cancel in advance.

Cancellation
– You may cancel any time before the trial ends to avoid charges.
– Cancellation can be done via the Website’s “My Account” section.
– Once cancelled, access to Membership benefits will be available until the trial ends.

Restrictions

– You are eligible to subscribe to a free trial only if you have not previously received a free trial of any Membership subscription. By continuing, you acknowledge that you have read and agree to these terms.

If you change your mind during your subscription, you may cancel your Membership at any time. To cancel, please contact: [email protected] or turn off the auto- renewals in within “My Account” on the Website.

No refunds will be issued and your cancellation will take effect at the end of your annual Membership period.

Please note that simply deleting the App from your device will not cancel or terminate your subscription and you may still be charged.

You warrant that all information that you provide to us during your Membership is accurate and complete and you shall make any necessary changes to that information within “My Account” on the Website.

You are responsible for maintaining the confidentiality of your Membership account.  Please take precautions to protect your account details and contact us immediately or request a change to your password if you believe there has been any unauthorised use of your account.

Membership is for your own, personal use. Please do not share your log- ins with anyone else or share virtual Event details.  You must not use your Membership for commercial, business or re-sale purposes.

When you use your Membership, you must comply with all applicable laws. In particular, but without limitation, you agree not to (a) try to gain unauthorised access to any networks, servers or computer systems connected to the Membership;  (b) reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the materials covered by the Membership save to the extent expressly permitted by law; and/or (c) use your Membership to provide services to third parties.

We reserve the right to investigate and/or terminate your Membership Subscription if we reasonably believe that you have misused your Membership or behaved in a way that is inappropriate or unlawful.

The App and Website contain content, images and information (Content).  The copyright in the Content belongs to us or our licensors. All rights are reserved. You can view and download the Content for your own personal use but you cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the Content without our permission.

The App may contain links to websites or apps operated by third parties.  We do not have any influence or control over any such third party websites or apps and we are not responsible for and do not endorse any third party websites or apps or their availability or content.

We warrant that the App Content and the App are of satisfactory quality, fit for purpose and as described. Otherwise, the App and the Content is provided on an “as is” basis. We aim to keep our App content accurate and up to date.

We will use reasonable endeavours to make the App available to you at all times.  However, there may be occasions when access to the App may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.

We reserve the right to remove any App Content from the App for any reason without notice, and shall have no liability or responsibility to you in any manner whatsoever in such circumstances.

We may occasionally make minor adjustments to your Membership or to these Membership Terms:

• To reflect changes in relevant laws or regulations.
• To improve technical functionality or user experience.
• To update the Membership benefits.

If any significant changes are made that materially affect your Membership, we will notify you by email, and you will have the option to cancel your Membership and receive a pro-rata refund.

We’ve added a date to these Membership Terms above so you can check to see whether they have been updated since you last looked.

Your Membership gives you access to a programme of curated Events, both in-person and virtual. These are offered on a rolling basis throughout the year and may vary in location, frequency and format.

Some Events may require pre-registration or carry an additional charge. Members will be notified in advance and given priority booking access.

All Event bookings are governed by the Event Terms of Sale.

The School of Life Community Space is the private online community just for Community, which is provided by Circle.

The Circle Terms of Use (as displayed and agreed by you when accessing Circle) and the Community Guidelines govern your access to and participation in Circle (“Circle Terms”).

Please review the Community Guidelines carefully, because violations may result in the cancellation of your Membership without a refund.

 By accessing or using Circle, either via the App or the Website, you agree to comply with and be legally bound by the Circle Terms. If you do not agree with any part of the Circle Terms, you must not access or use Circle.

We are not a medical provider or virtual clinic. The content within the Membership is for informational and educational purposes only, and is not intended to be a substitute for, or provide, medical advice, diagnosis, or treatment.

Please see your doctor or medical professional if you are seeking medical advice, diagnosis or treatment. If you are considering harming yourself, or others, please go to an emergency medical centre as soon as you can.

If there is a problem with the Membership that is caused by: our failure to use reasonable skill and care; or if the Membership is not of satisfactory quality, fit for purpose or as described, we will either fix the issue or pay you compensation up to the cost of your annual subscription provided that you submit acceptable evidence of the damage and/or financial loss caused. However, we will not be liable for damage caused by you failing to correctly follow instructions about use or anything in the documentation about Membership.

We are only responsible for loss or damage you suffer that is a foreseeable result of our breach of these Membership Terms and/or our negligence. As the Membership is for personal use only, we are not liable for any losses suffered by a commercial entity who uses the Membership in breach of these Membership Terms.

Nothing in these Membership Terms shall limit or exclude our liability for (a) death or personal injury resulting from our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by English law. Your consumer statutory rights are not affected.

If you believe any Membership content infringes your copyrights, you may submit a notice to us including the following information (a) a physical or electronic signature of a person authorised to act on behalf of the owner of any exclusive right that is allegedly infringed; (b) identification of the copyright work claimed to have been infringed; (c) identification of the content that is claimed to be infringing; (d) information reasonably sufficient to enable us to contact you, including your name, email and/or postal address; (e) a statement that you have a good faith belief that use of the content is not authorised by the copyright owner, its agent and/or the law; and (f) a statement that the information in the notice is accurate and under penalty of perjury, you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

We are committed to protecting your data in accordance with our Privacy Policy. Your data will only be used to deliver the services outlined in your Membership and will never be shared with third parties for marketing purposes without your explicit consent.

We may suspend, disable, or terminate your Membership subscription without a refund if you have materially breached any provision of the Applicable Terms.

We have specific membership termination rights in relation to your illegal or harmful use of Circle, the Community Space. Please check the Community Guidelines for details.

We may also terminate without a refund if we reasonably determine that your conduct could damage our reputation.

If we terminate your Membership subscription, you may not re-subscribe under a different name.

We may also terminate your Membership subscription should we decide to discontinue the Membership. If so, we will notify you by email, and you may apply to receive a pro- rata refund of any Membership subscription term outstanding at the point we end the Membership programme.

If you want to learn more about Membership or have any problems accessing Membership benefits, please take a look at the Membership pages of our Website.

If you wish to contact us for any other reason, please email our customer service team at [email protected]

If we have to contact you, we will do so by email, using the contact details you have provided to us when you subscribed.

If any provision of these Membership Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

Our failure to exercise or enforce any right or provision of these Membership Terms shall not constitute a waiver of such right or provision.

You consent to receive all communications including notices, agreements, disclosures, or other information electronically. We provide all such communications by email.

These Membership Terms shall be governed by and construed in accordance with English law and to the extent permitted by law, you agree to submit to the exclusive jurisdiction of the English Courts. We recognise that under consumer law you may be entitled to bring a claim against us in the country where you are resident.

Once you become a Content or Community Member, you will receive 10% off purchases made via The School of Life online shop. This Membership discount will be applied only after the completion of any applicable trial period. The discount is linked to the email address used to register your Membership and will be automatically applied when you log in to your account.

The discount applies to full-price products and services only. It cannot be used in conjunction with any other offer, promotion, or discount (including, but not limited to, welcome discounts or promotional pricing). During sitewide or promotional sales, Membership discounts will not apply. All other Shop Terms & Conditions apply; please view them here.

You and we both acknowledge that these Terms are concluded between you and us only, and not with Apple, and therefore, we, not Apple, are solely responsible for the App and the content thereof.

The licence granted to you for the App is limited to a non transferable licence to use the App on any Apple branded product that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

We, not Apple, are solely responsible for providing any maintenance and support services with respect to the App, as specified in these Terms or as required under applicable laws. You and we both acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in these Terms. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund to you the purchase price you paid to Apple (if any) for the App. To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility.

You and we both acknowledge that we, not Apple, are responsible for addressing any claims by you or any third-party relating to the App or your use or possession of the App, including, but not limited to (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation.

You and we both acknowledge that, in the event of any third-party claim that the App or your possession and use of the App infringes that third-party’s intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

You and we both acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.