• Please note that the Therapist has a 14 day cancellation and refund policy, starting with the date you make the booking on the Website, or the date of the email confirming the appointment date and time, whichever date is later, unless the cancellation is made 4 working days or less before the date of the Initial Session. In this case, the 14 day cancellation period is lost and no refund will be made. This is because the Therapist has set aside time for the Initial Session which will be difficult for the Therapist to refill on short notice. To request a cancellation and refund please email [email protected].

   

• In the unlikely event that the Therapist needs to change the date or time of the Initial Session, the Therapist, or The School of Life on the Therapist’s behalf, will contact you. If you are unable to accommodate the change, any initial fee paid for the Initial Session will be refunded in full.

• Cancellation terms for ongoing therapy sessions are agreed as part of an agreement between you and the therapist.