First of all, we’d like to assure you that we are committed to protecting the privacy of all our users. We will endeavour to ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.
What information we will collect about you
We collect information about you when you register with us or place an order for products or services. We also collect information when you complete surveys, provide feedback or supply us with information during the course of our relationship.
Website usage information is collected using cookies.
Uses And Disclosure Of Personal Information
We collect information about you to process your order, manage your account and if you agree, to email you about other products and services which may be of interest to you.
We use information collected from our website to personalize your repeat visits to the website.
We are registered as required under the Data Protection legislation, and we will only process your personal information carefully and lawfully, and in line with the principles set out in the legislation.
We will only share your details within our organisation and among our employees and appointed representatives, or where necessary, with third parties such as the host partner or venue (for an event), or our suppliers and/or delivery partners (for the purchase of goods), for the purpose of providing our goods and/or services to you. We will not share your details with any other third parties unless we have your explicit consent. We will process your data for card payment, billing, operational, identity checking, and archival purposes.
If we collect information about you from outside the European Union we may transfer that data into a country which is a Member State of the European Union. We will not transfer your data outside the European Union unless you require and have authorised us to do so. However, please note that purchasing a ticket for an event outside the European Union, or purchasing goods to be sent to an address outside of the European Union, may require us to transfer your data to third parties outside the European Union, for example to the event venue, for the purpose of fulfilling our obligations under the contract, and you consent to this where purchasing goods or services in the above circumstances.
We will hold your personal information for as long as we need to in order to comply with our legal obligations. You must inform us of any changes to it so that we can keep your personal information up to date.
However, if we reasonably believe that we are required by law to disclose your personal information to a third party, whether in compliance with any applicable law or regulation or by court order or in connection with legal proceedings, we may do so. We may also use aggregate anonymised data and share it with third parties.
We will do our best to protect your personal data using appropriate technical and organisational steps, and will store it on our database within a secure network. However, we cannot absolutely guarantee the security of your personal data.
You can choose not to accept cookies and the above websites tell you how to remove cookies from your browser. However this may prevent our website from functioning properly.
We reserve the right to change this policy at any time. However, we will not change the way we use your personal information without telling you in advance and giving you the chance to opt out of or prevent the new use of your information.