A workshop which offers techniques for handling sensitive discussions and tough negotiations. Diplomacy is the art of navigating around difficult and sensitive issues without causing catastrophe or unnecessary distress. Studies show that poor diplomatic skills are responsible for dramatic drops in the productivity of employees.
Available Virtually or In-Person
More About the Workshop
In this two-hour session, we will:
- Learn to identify different conflict styles in others and in ourselves.
- Consider the value of politeness – a vital skill in any organisation – and how to apply it in difficult situations.
- Practise empathy towards those we find difficult.
- Consider when to press our point, when to compromise, when to let things go and when to find a genuinely collaborative solution.
What characterises mastery of this skill?
Diplomatic employees are good at handling conflict. They can identify the interests of different parties and enjoy solution-focused negotiation which leads to mutual compromise. They express an interest in others, show empathy, and are at the same time equipped with excellent communication skills, persuasion and assertiveness.
What characterises a lack of this skill?
Employees with a lack of diplomacy tend to create conflict and prolong disagreements. They might be prone to inappropriate expressions of anger or passive-aggressive behaviour. Alternatively, they may find themselves too passive, working around problems instead of addressing them head on. Showing empathy and identifying the needs and interests of their colleagues is often a challenge for them.
‘Diplomacy is the art of telling people to go to hell in such a way that they ask for directions.’ – Winston Churchill
‘I analysed how I might be bringing too much ‘baggage’ into discussions’
‘I now have a framework to use to manage conflict’
‘I’ve learned to try and avoid the pleasure of self-righteousness’
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Frequently Asked Questions
Our specialist faculty has been selected not just on their professional and academic expertise, but also on their ability to engage audiences with their dynamism, charisma and warmth. You can see their profiles on our faculty page.
Each participant will receive exercises and supplementary reading to embed the learning before and after the workshop. In addition, an extensive and printable workbook will be provided for use during the session itself, and as a reference document afterwards.
We generally do not allow filming of any of our live events, as our workshops are a safe space and this would likely inhibit the feeling of safety and privacy required by attendees in order to participate fully. Our goal is always to create the very best experience for our participants, and for that we try to preserve the closed nature of the sessions.
Due to the nature of the material covered in our Workshops, we find that smaller group sizes help everyone to feel relaxed and get the most out of participating, so we have a maximum group size of 30 participants per workshop. If you are looking to engage a large number of people at once, our Talks can be delivered to audiences of any size; and as such they act as a great introduction to The School of Life for Business.
Yes. However, because certain Workshops, Talks and Conversations complement one another and work well in tandem, we often recommend booking them as part of longer programmes, according to your team or organisation’s needs.
These Workshops are designed for corporate training – where an organisation books private sessions for their internal teams, delivered at a time of their choosing.
Business Workshops are occasionally scheduled as public events where individual tickets can be purchased. To see what’s coming up, click here