Shop Information

This information relates to purchases made on our online shop only - www.theschooloflife.com/shop. For information about your local branch of The School of Life please select the branch from the dropdown menu in the top corner of this page.

Payments & Security

We never see your credit card details. We offer payment by PayPal or SagePay. You will either be directed to the secure PayPal checkout, or you can enter your card details on our site via SagePay. Your personal details are encrypted using a 256-bit SSL certificate, the same technology used to secure online banking.

Deliveries

Delivery times depend on delivery method chosen:

Royal Mail 2nd Class: 4-5 days
Royal Mail 1st Class: 1-2 days
Courier Service: Next day delivery

Orders are dispatched from our UK warehouse on the same day if placed before 12pm Mon-Fri, and the next business day if placed after.

We will endeavour to deliver the Product(s) as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay.

Delivery will be to the address specified by you when ordering. If you are ordering goods for delivery outside of the EU, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the Product(s) reach the destination country.

As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s).

Gift vouchers will be sent separately from other products in your order.

Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs.

Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.  

We use a broad range of couriers for our parcel deliveries to reduce costs to our customers. In some instances, we will use UK Royal Mail who will pass the delivery on to a local international postal service. Once out of the UK we will be unable to track your parcel or influence the delivery. Please try contacting your local postal agent/office, they may be able to help.

Urgent UK Orders

If you are based in London and need a product urgently, please visit our shop at 70 Marchmont Street, London, WC1N 1AB or call us on +44(0)20 7833 1010. Our opening hours are 10:00-18:00, Monday, Wednesday to Saturday; 11:00-18:00 Tuesdays

International Orders

International orders are either sent via Royal Mail Tracked and Signed or via a Courier service depending on order size and weight. You will receive tracking information on dispatch by email.

In some instances once the parcel has left the UK we will be unable to track your parcel. Unfortunately we are unable to influence the delivery. Please try contacting your local postal agent/office, they may be able to help.

For overseas orders our delivery charges vary. Once you have added your chosen item(s) to your shopping basket, you will be asked to enter your destination to calculate the delivery costs.

Please note that the customer is liable for all customs tax and duty payable. 

Orders sent via Royal Mail cannot be reported missing until 10 days after the expected due date.

Returns

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days.

Customers are responsible for all returns costs. If you have a problem with your order please contact shop@theschooloflife.com prior to returning, we will try our best to get back to you within 5 working days but may take longer at peak times.

Items must be in original condition and returned with the original sales receipt. 

If we have been unable to delivery your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Lost or Damaged Goods:  

We must be notified in writing within 10 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.

For full terms and conditions please click here

If you have any questions about a purchase, please email shop@theschooloflife.com with your order details. 

Gifting

If you are sending a gift, you can add a gift message and request a gift receipt (without the price printed) at the checkout. 

Press

Please direct any press enquiries to press@theschooloflife.com.

Wholesale Enquiries

Our products are stocked in some of the world's most beautiful boutiques, department stores and museum shops, including Selfridges in London, Colette in Paris and the Museum of Art & Design in New York.

For worldwide excl. USA wholesale enquiries, please contact:

Jack Jackson
Polite
T: +44 (0) 1625 560055
E: mail@politecompany.co.uk

Visit the Polite website.

For all USA wholesale enquiries, please contact:

Kip Kotzen
neo-utility
T: +1 917 375 9703
E: kip@neo-utility.com

For all rest of world wholesale enquiries, please contact:

Joanne Sinclair

orders@theschooloflife.com

View our Autumn/Winter 2016 brochure

Corporate Gifts

We have been working closely with some of the world’s leading brands and companies for several years in a professional development and creative consultancy capacity. We are pleased to now to extend our business services to include corporate gifting and bespoke product design.

Please contact Emma Gordon on emma@theschooloflife.com or 077876204024 to discuss your requirements

View our Corporate Gift Guide

Vouchers and E-Vouchers

All our vouchers are available as physical or virtual vouchers.

Physical vouchers will be sent via first class post within two days of purchase.

E-vouchers will be sent to the recipient's email address, as provided, immediately after purchase.

Please enter the voucher code at the check out stage.

Please note that all gift vouchers expire 12 months after purchase.

Class vouchers

These vouchers can be used for any class at The School of Life.

All classes take place in our London classroom:
70 Marchmont Street
London
WC1N 1AB

Class vouchers cannot be used at any other branch of The School of Life.

To redeem your voucher and book a class, please visit our classroom page.

Bibliotherapy Vouchers

Bibliotherapy vouchers are valid for one session of bibliotherapy. Sessions are available in-person at The School of Life in London, as well as Melbourne or New York. Alternatively, the session can be held remotely via phone or Skype.

Consultations last approximately 40 minutes.

To arrange the session, the recipient needs to book a bibliotherapy session using their voucher code here.

More information on bibliotherapy can be found here.

Friends Vouchers

Friends vouchers are valid for one year's membership to The School of Life Friends, for one person.

Membership includes access to exclusive Friends events, one free Class from the Core Curriculum, 10% off our events programme and shop, and a Friends newsletter.

To redeem your voucher, visit the Friends page here and register, using your voucher code to pay for the membership.

Gift Vouchers

Gift vouchers can be used across any of our London events or spent in The School of Life Shop, online or in our store at 70 Marchmont Street, London, WC1N 1AB.