Delivery & Returns

This information relates only to purchases made from our online shop: www.theschooloflife.com/shop. If you have a query about a purchase from one of our international branches, please contact the branch directly.

Deliveries

Delivery times depend on delivery method chosen:

Royal Mail 2nd Class: 4-5 days
Royal Mail 1st Class: 1-2 days
Courier Service: Next day delivery (please be aware of dispatch deadline below)

We will endeavour to deliver the Product(s) as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay.

Delivery will be to the address specified by you when ordering. If you are ordering goods for delivery outside of the EU, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the Product(s) reach the destination country.

As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s).

Orders are dispatched from our UK warehouse on the same day if placed before 12pm Mon-Fri, and the next business day if placed after.

Gift vouchers will be sent separately from other products in your order.

Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs.

Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.  

We use a broad range of couriers for our parcel deliveries to reduce costs to our customers. In some instances, we will use UK Royal Mail who will pass the delivery on to a local international postal service. Once out of the UK we will be unable to track your parcel or influence the delivery. Please try contacting your local postal agent/office, they may be able to help.

Urgent UK Orders

If you are based in London and need a product urgently, please visit our shop at 70 Marchmont Street, London, WC1N 1AB or call us on +44(0)20 7833 1010. Our opening hours are 10:00-18:00, Monday, Wednesday to Saturday; 11:00-18:00 Tuesdays

International Orders

International orders are either sent via Royal Mail Tracked and Signed or via a Courier service depending on order size and weight. You will receive tracking information on dispatch by email.

In some instances once the parcel has left the UK we will be unable to track your parcel. Unfortunately we are unable to influence the delivery. Please try contacting your local postal agent/office, they may be able to help.

For overseas orders our delivery charges vary. Once you have added your chosen item(s) to your shopping basket, you will be asked to enter your destination to calculate the delivery costs.

Please note that the customer is liable for all customs tax and duty payable. 

Orders sent via Royal Mail cannot be reported missing until 10 days after the expected due date.

Returns

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days.

Customers are responsible for all returns costs. If you have a problem with your order please contact shop@theschooloflife.com prior to returning, we will try our best to get back to you within 5 working days but may take longer at peak times.

Items must be in original condition and returned with the original sales receipt. 

If we have been unable to delivery your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Lost or Damaged Goods:  

We must be notified in writing within 10 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.

For full terms and conditions please click here