The stronger a team’s communication skills are, the better the outcome: studies have found that highly effective communicators are 32% more likely to meet the goals of a major project. This makes it crucial that we learn how to convey tricky but important messages in good time, with clarity, respect and patience.

In this three-hour session, we will:

• Consider barriers to good communication at work
• Learn how to “tune in” to the signals we are giving others and the way others may see us
• Practise listening better and asking the right questions
• Learn how biases can impede communication and how to spot potential communication pitfalls in advance


9.15am        Arrival, tea, coffee and pastries, meet and greet
9.30am        Part 1 commences
10.30am      Break (times vary) 
10.45am      Part 2 commences 
11.45am      Workshop concludes, reflections & questions
12.00am      Farewell


"I feel that the great challenge of our time is the communication of ideas."

– Alain de Botton


Julian Waters-Lynch
Julian Waters-Lynch is fascinated by both the changing experiences and enduring qualities of work and organisational life. Over the past fifteen years he has found himself getting paid to play piano, translate Spanish, teach classes across primary, secondary and tertiary education, mentor social entrepreneurs, run a startup accelerator, make coffee, design leadership programs, facilitate innovation workshops and deliver keynotes on work futures (not in that order).

About Business Workshops

Many of the most pressing problems of the modern workplace have to do with shortfalls in emotional intelligence – rather than with deficiencies in technical or ‘hard’ skills. Bringing together the expertise of entrepreneurs, psychologists, thought leaders and CEOs – and drawing upon The School of Life’s unique expertise in cultivating emotional intelligence – our Professional Workshops will equip you with the tools and strategies needed to thrive in the modern workplace. They also provide the opportunity for informal networking with other business professionals.

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When and where:
  • Fri 6 Dec 2019 9.15am – 12pm
    Spaces: Mezzanine 2, West Podium, 525 Collins St, Melbourne VIC 3000



Full price: $175
Concession: $140
+ booking fee

Please note our Public Business Classes have a strict limit of 3 participants from one organisation. If you have a larger group that you would like to experience our 20 Emotional Skills to help business thrive, please contact our business team.

Health Care Card, Seniors Card, Pensioner Concession Card and current Student Cards.

Please note that we are unable to offer refunds or transfers with less than 7 days cancellation notice before the original class date. If you require a refund please contact us as per below.

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Box Office: +61 434 492 669