Terms & Conditions
OUR TERMS & CONDITIONS FOR OUR PRODUCTS AND BOOKS
If any product or book sold in our shop is faulty for any reason then we of course offer a full refund. Furthermore, if your product or book is purchased as a gift that would then like to be exchanged, then full exchange is available on all products or books.
OUR TERMS & CONDITIONS FOR EVENT BOOKINGS
If you attend one of our events and are not satisfied with your experience, then (in return for some constructive feedback) we will offer you a full refund. We are always looking for ways to improve, so please always let us know if you have any feedback.
Your booking will be confirmed after registration with an email from our ticketing partner Ferve.
The price for each Event is displayed on the website and must be paid in full, and in the currency stated, by debit or credit card at the time of booking. On very rare occasions, the price might change due to unforeseen events, but you will always have the opportunity to cancel in the event that the price increases.
Gift vouchers must be used within 12 months of the purchase date. So if someone has been kind enough to buy you one, or if you’re buying a voucher for someone else, do make a note of the purchase date and remember to use the voucher before it expires.
If you have any special dietary, health or other requirements, please notify us at the time of booking. We will try to accommodate you, although we cannot guarantee that we will be able to at all times. In view of this, it is your responsibility to email us in advance to obtain confirmation via email that we can accommodate you.
Valid concession cards: Health Care, Seniors (State Government Issued), Pension, and current student cards.
Cancellations or changes to bookings
We want you to book with confidence, and as such we will accept cancellations up to 7 days before an event, refunding your money or transferring your ticket. You must notify us by email at [email protected], and we must receive your email, in order to receive a refund or transfer. Fewer than 7 days before an event, though, we will use our discretion, and in most circumstances we won’t be able to offer you a refund or transfer.
Our ticketing policy is communicated on each classroom page and within your booking confirmation. It reads "please note that we are unable to offer refunds or transfers with less than 7 days cancellation notice before the original class date".
If we need to cancel an event for any reason, we may do so at any time before the event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we’ll refund your ticket money in full, or offer you a choice of alternative date or event, but we won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event.
The website and any property belonging to or associated with us, including any trade mark or trade name, logos and software, and all information and other content on the website (including, but without limitation, text, graphics, videos, music, sound and links) is and remains at all times our property or is used under licence and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.
Without our prior written permission, you may not copy, modify, alter, reproduce, create derivative works from, publish, broadcast, distribute, sell, transfer or exploit any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use, or if you are a business customer, for purposes which are necessary to our business relationship.
You may only use this website in line with these terms, and for lawful and proper purposes. You must comply with all applicable laws, regulations and codes of practice within Australia or other jurisdiction from which you are accessing this website. In particular, you agree that you will not:
- use this website in a manner which causes or may cause an infringement of the rights of any other person or which violates any applicable law or regulation;
- make any unauthorised, false or fraudulent bookings;
- use any software, routine, engine or other device to interfere or attempt to interfere electronically or manually with the operation and look of this website, or to breach or attempt to breach its security.
We reserve the right in our sole and absolute discretion to restrict or prohibit your access to this website at any time and for any reason. If you violate any of these terms, your permission to use this website shall terminate immediately without the necessity for any notice.
Any personal information you supply to us when you use this website will be processed in accordance with our Data Protection Policy. By using this website you consent to such processing and warrant that all data provided by you is accurate.
Keeping the information on this website accurate and up-to-date is one of our highest priorities. However, while we try to ensure that it is accurate, reliable, timely and complete, we do not accept liability for any inaccurate, unreliable, untimely or incomplete information contained therein, or for any reliance placed upon it by you.
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms with might otherwise be implied by statute, common law or the law of equity and all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of this website and for any other loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise.
While we try to ensure that the website is secure, we cannot guarantee the security of your personal information, nor that the website (or any website to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. We accept no responsibility for any loss of data, or for any denial, restriction or interruption of access. Nothing in these terms affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
LINKS TO OTHER WEBSITES
This website may include links to other internet sites for information purposes. These links are provided for your convenience to provide further information. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive. You access and use those websites entirely at your own risk.
We may sometimes film, photograph or otherwise record our Events. Please note that your consent to being filmed or recorded as an attendee is a condition of this contract. By buying a ticket, you confirm the consent of you and all your Guests to being filmed or recorded. The recordings may be made available to the public via the website or by other means.
LIMITATIONS OF LIABILITY
Nothing in this Agreement excludes or limits our liability for personal injury or death caused by our negligence or in any other circumstance where such limitation of liability is not permitted by applicable law. The following two paragraphs apply subject to this paragraph, the provisions of which shall prevail in the event of any conflict.
Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with this Agreement, shall be limited to the total amount received by us from you in connection with the Event or Event(s) giving rise to such liability.
You attend and participate in Events at your own risk. We accept no responsibility for any of the following:
- in respect of any person prevented from entering a venue, or asked to leave due to their conduct;
- costs or expenses whatsoever or howsoever arising out of or in connection with any Event
- loss or damage to personal property
- personal injury, except as set out above. Liability is specifically excluded in respect of any dietary, health or other special requirement of which we were not informed at the time of booking
- loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage.
Data Protection: In processing your personal data, we comply with all applicable Data Protection legislation. Please see our Data Protection Policy for details.
Intellectual Property: All materials provided to you by us or by our staff or speakers or associates, and any intellectual property belonging to or associated with our company and/or services, including any website, trade mark or trade name, logo, software, text and graphics are the sole property of the Company or our speakers or associates, and you agree that you will not infringe any such rights in any way. You can make a copy of materials provided for your own personal use, but no other use of them is authorised.
Force Majeure: We will not be liable for any breach of this Agreement which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.
Rights of Third Parties: A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract.
Assignment: You may not transfer, assign or otherwise dispose of your interest in this Agreement without our prior written consent.
Severability: If any provision in this Agreement is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.
No waiver: Any failure by us to enforce any provision of this Agreement at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.
Variation: This Agreement may only be varied by express written agreement of the parties.
Comments and queries relating to these terms and conditions should be addressed to [email protected].