Supporting others and listening carefully (but not uncritically) to their signs of distress allows us to give them the best advice on how to approach their challenges. The skill of being correctly supportive is crucial when leading teams, connecting with colleagues, and understanding clients.
In this two-hour session, we will:
• Practise slowing down communication and listening to what others are implying as well as what they are saying directly
• Practise listening in an insightful and emotionally supportive way
• Consider the art of when and how to give advice and feedback
• Consider ways to demonstrate availability and supportiveness through action as well as words
Supportiveness is the skill of demonstrating availability, presence and appreciation for the work and needs of others in order to build better working relationships with colleagues and clients.
What characterises mastery of this skill?
Supportive employees are often highly respected among people at the workplace. They consciously make time to meet colleagues and actively listen to their concerns. This is often reflected in a positive, relaxed team atmosphere with mutual trust and high motivation. Supportive leaders often create such high levels of commitment and motivation such that subordinates are unlikely to leave the team or organisation, and give higher levels of commitment to projects.
What characterises a lack of this skill?
A lack of supportiveness can be seen in unavailable or unkind managers. It is often reflected in the team atmosphere. Affected parties might complain about not feeling appreciated for their work or who do not receive necessary information to do their job.
‘It underlined how offering support and giving feedback is important to building trust and moving forward’
‘I learned about genuine curiosity - I don't need to have the answers, just to feel confident to ask questions and give genuine responses’
‘We discussed the importance of active listening and why tailored, dedicated feedback is so valuable’