I would like to start seeing a therapist, what should I do?
The first step is to book an initial therapy session. If you would like to start the process, please go to our website to purchase one initial session. Availability and selection of therapist are not offered at this initial stage, but if you have a particular request, please let us know.
We are unable to reserve therapy assessment dates until we receive confirmation of purchase for an initial session. If, at any point, within 6 months of your purchase, you realise we cannot offer you a suitable assessment date, we will of course refund you for the full amount of the initial session.
Prior to making a purchase for an initial session, I would like to make sure a therapist would be able to see me at certain dates & times.
We offer therapy sessions on Mondays to Fridays between 8am and 8pm (start of the session), London time, or Saturdays. If you can make yourself available during these hours, it is very likely that one of our therapists will be able to see you for an initial session. Please note we currently have limited weekend availability.
For ongoing therapy, you might be invited to join a waiting list. If you have very specific appointment requirements, such as wanting an exact evening slot, you might need to wait several weeks or months.
What happens after I purchase an initial therapy session from your website?
Soon after completing the purchase of an initial session, you will receive an automated email with information about our psychotherapy service.
You will then be allocated to an assessing therapist. The assessing therapist will contact you directly, within one week, via email, to arrange a time for your initial session. Please make sure you periodically check the email address you entered at checkout, including your junk folder.
What happens during the initial session?
During the initial session you will have the opportunity to disclose any topics you might want to bring to therapy with a skilled assessing therapist, as well as questions and concerns.
Where do therapy sessions take place?
Our therapy sessions take place online.
What is your current availability for therapy sessions? How long does it usually take to book the first session?
The therapists’ availability changes quickly. If you would like to be offered an initial appointment slot, please book an initial session through our website, so a therapist can contact you directly to find the best time.
The assessing therapist will aim to contact you within one week of receiving your booking confirmation. Clients are usually seen for the initial session within one or two weeks after being contacted by the therapist, depending on your scheduling requirements (please note that certain slots are in high demand, therefore it could take a bit longer to offer you an appointment if you require a certain time / day).
If you and your assessing therapist both agree that ongoing therapy might be appropriate, there may be a delay in arranging an ongoing appointment slot, as there is generally a high demand on the service.
I need to see a therapist urgently; do you have any availability this week?
If you are experiencing difficulties and feel you will benefit from seeing a therapist urgently, we advise you to seek help through services that offer emergency support. We try our best to accommodate requests, but it might take a few days to find a date that suits both your and your therapist’s schedule.
How much is the psychotherapy session? Do you offer discounts for therapy sessions?
The initial fee is £100 (or equivalent). The fee for each follow-up session is also £100 (or equivalent) and paid directly to the therapist.
Currently, we do not offer discounts for any of our therapy services.
Am I able to schedule fortnightly therapy sessions?
We suggest a weekly commitment from the client; fortnightly therapy sessions are not offered.
ABOUT ONLINE PSYCHOTHERAPY SESSIONS
What platform do you use for online sessions?
The School of Life therapists use Zoom (preferably), or VSee for online sessions. Both platforms have been endorsed by various professional bodies and the choice for their use is based on quality, ethical considerations and for the protection of client and therapist. Please check if your location allows for use of these platforms.
I live abroad and there is a great time difference between us. Would I be able to have therapy with a London based therapist?
You can definitely have therapy with one of our therapists as long as you can schedule a 50-minute session between Monday to Friday 8am and 8pm (start of the session), London time, or Saturday.
Are online sessions as effective as in-person sessions?
Online sessions are as effective as in-person sessions. The structure is the same as in-person sessions and take place weekly, at an agreed time and day.
ABOUT PSYCHOTHERAPY AT THE SCHOOL OF LIFE
What is the approach used by the therapists at The School of Life?
Our psychotherapy integrates psychodynamic concepts, attachment theory, and existential humanism. The School of Life's ethos comes into our work in numerous ways and we very much share the philosophy.
I feel unsure whether therapy is what I need. Am I able to speak to a therapist over the phone to make sure I will benefit from the sessions? Could I summarize my concerns in one email?
During the initial session you will have the opportunity to disclose any topics you might want to bring to therapy with a skilled assessing therapist, as well as questions and concerns. Certain topics are best discussed in-person, with adequate space to be understood. If you have specific questions that haven’t been answered, you may email email@example.com.
What type of couples come for Couples Therapy?
We work with couples at every stage of a relationship. We also offer relationship therapy for those who are not romantically involved, including friends, colleagues and relatives.
How is the premarital session structured? How does it differ from the couple therapy session?
Premarital therapy is usually time-limited and focused on issues around commitment. Couples who sign up for premarital therapy may want to have just a handful of sessions before they get married, though they are of course free to choose longer-term therapy as well.
I am concerned about my child. Are you able to offer therapy for children?
We do not currently offer therapy for children or adolescents, but we may in the future.
ABOUT THE PSYCHOTHERAPISTS
Am I able to select the therapist I want to have therapy with? Can you share more information about your therapists?
The School of Life Psychotherapists are all fully qualified and highly trained. They come from a range of backgrounds and of course, personal fit will vary, but our psychotherapists have a shared ethos and similar way of working. At the initial stage, you’ll be allocated to a therapist on the team. If you do have a specific request, or would strongly prefer a male or female therapist, please contact us. Preferences and requests can also be discussed during the initial session. The assessor you see during your initial session may recommend specific therapists on the team depending on suitability.
All psychotherapists affiliated with The School of Life are listed here (within our Faculty members). They are also registered and accredited with either the United Kingdom Council for Psychotherapy (UKCP), the British Association for Counselling and Psychotherapy (BACP) or the British Psychoanalytic Council or the British Psychological Society (BPS). Therapists also meet weekly at The School of Life for continual professional development and to ensure best practice.
Are your therapists registered with any health insurance? How can I book a session with a therapist covered by my health insurance provider?
If you live in the UK, we have therapists who are covered by different health insurances providers such as AXA, Vitality Health, WPA and Cigna.
If you would like to engage in ongoing therapy and your health insurance provider requests the name of a therapist in order to authorize therapy sessions, please email us at firstname.lastname@example.org with your current availability; you will be placed on a waiting list and will be given the name of a therapist once an ongoing slot becomes available. Please note that waiting times will vary and can be long; due to the nature of the service we cannot anticipate waiting times.
If you live outside the UK, you need to check with your health insurance provider if they would reimburse for therapy based in the UK.
CONTACTING THE PSYCHOTHERAPY TEAM
I can’t find your contact number; how should I contact you? Can I pay you a visit?
Our preferred contact method is email. We aim to reply within 48 hours, business days only.
Privacy and confidentiality are primordial to our service; and our therapy sessions are only bookable online by prior appointment.
- For other general enquires relating to Psychotherapy, please email: email@example.com
- We welcome all feedback and will treat it confidentially. For feedback relating to our Psychotherapy service, please email: firstname.lastname@example.org.
- For press enquiries, please email Charlotte Fox Weber, Head of Psychotherapy: Charlotte.email@example.com
OUR CANCELLATION POLICY
For initial sessions:
- If you have scheduled a session with a therapist and have a confirmed session time and date, we have a forty-eight-hour notice period. For sessions cancelled with less than 48 hours’ notice, a full fee will apply, therefore we cannot offer a refund or session replacement.
- If you are unable to arrange an initial session appointment or would like to cancel it for any given reason within 6 months of the original booking, we will gladly offer a full refund to your original payment method. For cancellations made after 6 months and within 1 year of the original booking, we can offer a credit voucher. Please note we cannot offer any refunds or exchanges after 12 months of the original booking.
- If you were gifted a session that you do not wish to take, then we will happily exchange this for a gift voucher within 12 months of the original booking.
For ongoing therapy (after an initial session):
- For sessions cancelled with more than 2 weeks’ notice, no fee will be charged.
- For sessions cancelled with more than 48 hours’ notice and less than 2 weeks’ notice, a £25 charge will apply.
- For sessions cancelled with less than 48 hours’ notice, a full fee will apply, therefore we cannot offer a refund or session replacement.