Therapy FAQs

I would like to book a therapy session, what should I do?
If you would like to book a therapy session, please go to our website to purchase an initial consultation.
 
What hours do the therapists work? Do they offer weekend appointments? Where do therapy sessions take place?
Therapy sessions take place Mondays to Fridays between 8am and 8pm (start of the session), London time. Currently, we don’t offer weekend appointments.
Our Therapy Space is based at 8 Northington Street, WC1N 2JQ, London (open by appointment only). We also offer online sessions.
 
What is your current availability for therapy sessions? How long does it usually take to be seen?
The therapists’ availability changes quickly. If you would like to be offered an appointment slot, please book an initial consultation through our website, so a therapist can contact you directly to find the best time to meet.
The therapist will aim to contact you within one week of receiving your booking confirmation. The waiting time for the initial consultation to take place will depend on your scheduling requirements and on the therapist’s availability. Certain slots are in high demand; therefore it could take a bit longer to offer you an appointment if you require a certain time / day (i.e. if you wanted an evening appointment, it might take a bit longer than if you are flexible and can be seen during the day).
 
I need to see a therapist urgently; do you have any availability this week?
If you are experiencing difficulties and feel you will benefit from seeing a therapist urgently, we advise you to seek help through services that offer emergency support. We try our best to accommodate requests, but it might take a few days to find a date that suits both yours and your therapist’s schedule.
 
How much is the psychotherapy session? Do you offer discounts for therapy sessions?
The initial consultation for both online and face to face sessions is £100 (or equivalent). The fee for each follow-up session is discussed directly with the therapist and capped at £90. Currently, we do not offer discounts for any of our therapy services, but group therapy is notably less expensive than other forms of therapy.
 
Am I able to attend fortnightly therapy sessions?
Therapists strongly request a weekly commitment from the client. If you would like to attend fortnightly sessions, this is something that you can discuss directly with the assessing therapist at your initial consultation as it will depend on your personal circumstances, needs and treatment plan.

 

ABOUT ONLINE THERAPY SESSIONS

I would like to have online sessions; what platform do you use for the sessions?
The School of Life therapists use Zoom (preferably), or VSee in their online sessions. Both platforms have been endorsed by various professional bodies and the choice for their use is both ethical and for the protection of client and therapist.
 
I live abroad and there is a great time difference between us. Would I be able to have therapy with a London based therapist?
You can definitely have therapy with one of our therapists as long as you can schedule a 50-minute meeting between Monday to Friday 8am and 8pm (start of the session), London time.
 
I cannot attend psychotherapy sessions in London; are online sessions as effective as face to face sessions?
Online sessions can be as effective as face to face sessions and structured in the same way. The therapists offering online sessions are the same therapists offering face to face sessions in our London based Therapy space. As with face to face sessions, online sessions generally take place weekly, at an agreed time and day.

 

ABOUT PSYCHOTHERAPY AT THE SCHOOL OF LIFE

What is the approach used by the therapists at The School of Life?
Our psychotherapy integrates psychodynamic concepts, attachment theory, and existential humanism. The School of Life's ethos comes into our work in numerous ways and we very much share the philosophy.
 
I feel unsure whether therapy is what I need. Am I able to speak to a therapist over the phone to make sure I will benefit from the sessions? Could I summarize my concerns in one email?
During the initial consultation you will have the opportunity to disclose any topics you might want to bring to therapy with a skilled assessing therapist, as well as questions and concerns. Certain topics are best discussed in person, with adequate space to be understood. If you have specific questions that haven’t been answered, you may email [email protected]
 
Prior to making a purchase for an initial consultation, I would like to make sure a therapist would be able to see me at certain dates & times.
There are therapy sessions on Mondays to Fridays between 8am and 8pm (start of the session), London time. If you can make yourself available during those hours, it is very likely that one of our therapists will be able to see you.
We are unable to reserve therapy slots until we receive confirmation of purchase for an initial consultation, therefore, if you are interested in therapy with The School of Life, please purchase an initial consultation from our website, we will then contact you within 7 days to find a mutually convenient time to meet. If, at any point, within 6 months of your purchase, you realise we cannot offer you a suitable assessment date, we will of course refund you for the full amount of the initial consultation.
 
How is the pre-marriage session structured? How does it differ from the couple counselling sessions?
Pre-marriage therapy is usually time-limited and focused on issues around commitment. Couples who sign up for pre-marriage therapy may want to have just a handful of sessions before they get married, though they are of course free to choose longer-term therapy as well.
 
 

ABOUT THE THERAPISTS

Am I able to select the therapist I want to have therapy with? Can you share more information about your therapists?
The School of Life Psychotherapists are all fully qualified and highly trained. They come from a range of backgrounds and of course, personal fit will vary, but our psychotherapists have a shared ethos and similar way of working. The assessor you see during your initial consultation can recommend specific therapists on the team depending on suitability. Therapists also meet regularly for continual professional development and to ensure best practice.
All psychotherapists affiliated with The School of Life are listed here (within our Faculty members). They are also registered and accredited with either the United Kingdom Council for Psychotherapy (UKCP), the British Association for Counselling and Psychotherapy (BACP) or the British Psychoanalytic Council or the British Psychological Society (BPS).
 
Are your therapists registered with any health insurance? How can I book a session with a therapist covered by my health insurance provider?
If you live in the UK, we have therapists who are covered by different health insurances providers such as AXA, Vitality Health, WPA and Cigna. If you would like to know if any of The School of Life therapists are registered with your health insurance provider, or would like to make sure you get seen by a therapist registered with a specific health insurance, please email us at [email protected].
If you live outside the UK, you need to check with your health insurance provider if they would reimburse for therapy based in the UK.
 

CONTACTING THE THERAPY TEAM

I can’t find your contact number; how should I contact you? Can I pay you a visit?
Our preferred contact method is email, we aim to reply within 48 hours, weekdays only.
Privacy and confidentiality are primordial to our service; therefore, our Therapy Space is only open by appointment.

Contact information:
For other general enquires relating to Psychotherapy, please email: [email protected]
For press enquiries, please email Charlotte Fox Weber, Head of Psychotherapy: [email protected]
For enquiries about group psychotherapy, please email the group facilitator: [email protected]
For feedback relating to our Psychotherapy service, please email: [email protected]
 
 

OUR CANCELLATION POLICY 

  • If you are unable to arrange an initial consultation appointment or would like to cancel it for any given reason within 6 months of the original booking, we will gladly offer a full refund to your original payment method.
  • For cancellations made after 6 months and within 1 year of the original booking, we can offer a credit voucher.
  • Please note we cannot offer any refunds or exchanges after 12 months of the original booking.
    If you were gifted a session that you do not wish to take, then we will happily exchange this for a gift voucher within 12 months of the original booking.
  • If you have scheduled a session with a therapist and have confirmed appointment time and date, we have a forty-eight-hour notice period. If you need to cancel your appointment with less than 48-hour notice, we cannot offer a refund or session replacement.