The School of Life for Business

The School of Life is a global organisation helping people lead more fulfilled lives. 

We teach 20 emotional skills to help businesses thrive in the modern economy.

 

Contact us to find out more

Calm 

No one is calm all the time. Nor should we be; a touch of fear and adrenaline can be useful and helps us to perform in tight situations. However, many of us struggle in our jobs with excessive stress, anxiety and burnout. Indeed, stress and mental ill health costs the UK economy upwards of £30 billion a year.

In this two-hour session, we will:

• Consider why experiencing change can be so difficult

• Learn to cope with challenges and setbacks without anxiety, panic or despair

• Create a toolbox of resources to use when times get tough and learn how to develop new, more useful coping strategies

• Explore how we might take a new perspective on difficult events

Definition


Calm is the skill of successfully down-regulating strong, negative emotions at the workplace such as anger or deep frustration.


What characterises mastery of this skill?


Employees with a high level of calm are able to regulate and channel arising feelings of anger or frustration and – if necessary – express them to the right recipient rather than innocent bystanders. They contribute to a relaxed and focused team atmosphere. In the face of unexpected or bad outcomes, they are usually committed to alternative solutions rather than problem-oriented thinking. Truly calm employees cannot be surprised by problems or conflicts at work, because they expect these to possibly occur at some point of any work scenario.

 

What characterises a lack of this skill?


An employee who has difficulties with calm is characterized by impulsive, angry reactions or even choleric behaviour (e.g. screaming and yelling) when things do not go as expected. They often unintentionally create a tense rather than a calm team atmosphere and often find it hard to shift from blaming themselves and/or others to more solution-oriented thinking. Problems or conflicts at work may hit them unprepared, because they often do not consider these to happen in the first place.

Testimonials

"A totally new way of dealing with situations and people to manage my emotions"

"Very reflective and thought provoking, helping me to understand one’s fears and where they are coming from"

"I learned the difference between anger and anxiety, balancing pessimism and optimism, and managing unrealistic assumptions"