Gift Card FAQs
Retail gift cards can be redeemed against product in our online shop. Event gift cards can be redeemed against events, classes and workshops when you purchase your ticket.
You can enter the gift card code within the checkout process for product and event purchases.
Please note that retail gift cards are only accepted in our Online Shop. They are not accepted in any other stores.
Gif cards are valid for one year from the date of purchase. The expiry date can be found in the bottom right-hand corner of your gift card letter, just above the gift card code. Please note that we will not be able to extend the date of your gift card, and we urge you to use your gift card by the expiry date specified.
Please keep your gift card code safe as we cannot guarantee you will be able to redeem your gift card without it. The gift card code can be found on the bottom right-hand corner of your gift card letter. If you can provide us with the name of the person who bought the gift card for you, we may be able to trace it through our computer systems without the gift card code but we cannot guarantee this. Please email us at [email protected] with any such requests.
You can check your Retail Gift Card balance here. Alternatively, once you have added your chosen item(s) to your shopping basket online, you will be invited to enter your gift card code – once you click ‘apply’, the website will automatically generate the balance left to pay.
You can check your Event Gift Card balance here.
If you are having any issues, please email us at [email protected] quoting your gift card code and we should be able to help you with this.