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The Importance of Eloquence
Eloquence is the attempt to get a set of tricky ideas into the mind of another person using the art of verbal charm.
Why Feedback Matters
For most of human history and in almost all places it would have seemed absurd for employers to give their employees personal feedback.
How to Get In Touch With Your Feelings
Feelings we haven’t got a handle on wreak havoc on our work. They force themselves forward in troubling, furious and depressed ways. They buckle and strain the system.
Obstacles to Giving Feedback
Feedback was invented to get more out of employees and thereby to lift the productivity and the profitability of the company. But it’s difficult for a number of reasons.
The Art of Directness
Both at a psychological and at a political level, we have backgrounds that have emphasised the art of indirectness.
A Charter of Emotional Maturity
One of the worst ways to try to get anyone to evolve is to imply that their difficulties might be theirs and theirs alone.
The Secret of Collaboration
When we get angry, impatient, disappointed and generally maddened by those we work with, there is a fatally attractive explanation of our troubles always to hand: we are surrounded by...
How To Be a Good Listener
Listening is something we’re very reluctant to do, not because we’re lazy, but because we have never actually been taught how to do it properly...