Charm - Currently available in-person only. Virtual version coming soon
In order for even the best ideas to have the greatest impact they need to be communicated with a skill too often neglected in the workplace: charm.
In this two-hour session, we will:
Explore why vulnerability is often such a crucial ingredient of other people’s charm
Learn how to listen attentively and encouragingly to other people
Discuss how charm and encouragement is often a better motivator than some other alternatives
Examine some tips and recommendations for how to foster positive and long-term relationships with colleagues, clients and stakeholders
What characterises mastery of this skill?
The behaviour of charming employees is characterised by admitting your own mistakes and demonstrating an appropriate level of vulnerability. Charming people are good listeners who add value by asking the right questions. They are considered trustworthy, generally have a good reputation in the organisation, and are well liked by colleagues.
What characterises a lack of this skill?
Employees lacking charm are usually less connected within the organisation. They might find it difficult to actively listen to others and offer them the proper level of praise and appreciation. They are less likely to admit to mistakes and have difficulty expressing their authentic interest in others.
"I think charm is the ability to be truly interested in other people." — Richard Avedon
‘I learnt to link techniques I use in my personal life, to my working life’
‘Importance of building relationships and showing your human side'