The School of Life for Business

The School of Life is a global organisation dedicated to developing emotional intelligence.

We teach 20 emotional skills to help businesses thrive in the modern economy.

Contact us to find out more


Feeling and demonstrating empathy is tied to better performance at work, and especially to better leadership. Empathy is also crucial for customer service – research shows that for every point increase in customer-perceived empathy, an organisation experiences a 16.4% increase in financial returns.

In this two-hour session, we will:

• Consider the differences between empathy and sympathy

• Practise using empathy as a way of building connection and overcoming conflict

• Consider the use of empathy in devising products and solutions that will work well for other people

• Practise anticipating the needs of other people


‘Practical ways of implementing empathy in real life work examples’

‘Simple approaches with clear practical steps to be used on a daily basis’

‘Practicing empathy both in building products and relationships’

“Who then can so softly bind up the wound of another as one who has felt it himself?”

Thomas Jefferson