The School of Life for Business

The School of Life is a global organisation dedicated to developing emotional intelligence.

We teach 20 emotional skills to help businesses thrive in the modern economy.

Contact us to find out more


Diplomacy is the art of navigating around difficult and sensitive issues without causing catastrophe or unnecessary distress. Studies show that poor diplomatic skills are responsible for dramatic drops in the productivity of employees.

In this two-hour session, we will:

• Learn to identify different conflict styles in others and in ourselves

• Consider the value of politeness – a vital skill in any organisation – and how to apply it in difficult situations

• Practise empathy towards those we find difficult

• Consider when to press our point, when to compromise, when to let things go and when to find a genuinely collaborative solution


‘I analysed how I might be bringing too much 'baggage' into discussions’

‘I now have a framework to use to manage conflict’

‘I've learned to try and avoid the pleasure of self-righteousness’

“Diplomacy is the art of telling people to go to hell in such a way that they ask for directions.”

Winston Churchill