Feeling and demonstrating empathy is tied to better performance at work, and especially to better leadership. Empathy is also crucial for customer service – research shows that for every point increase in customer-perceived empathy, an organisation experiences a 16.4% increase in financial returns.

In this two-hour session, we will:

  • Consider the differences between empathy and sympathy
  • Practise using empathy as a way of building connection and overcoming conflict
  • Consider the use of empathy in devising products and solutions that will work well for other people
  • Practise anticipating the needs of other people


12 pm Workshop commences
 2 pm Session finishes


May 12

F O S B U R Y   &   S O N S 
Koning Albert II-laan 7
1000 Brussels


  • This Workshop is taught in English.
  • To receive the 15% F&S-discount on each of our professional workshops, please find the discount code on the F&S-membership app and add this to your payment methode below.
  • To receive an invoice for your ticket, please send an email to Kara Van Pelt.

Koop je tickets voor

Professional Workshop @ Fosbury & Sons
wanneer en waar:
  • Tue 12 May 2020 12 pm - 2 pm
    Fosbury & Sons Albert - Brussels

To receive your 15% F&S discount on each of our professional workshops, please visit the F&S membership page and collect your discount code.