The stronger a team’s communication skills are, the better the outcome: studies have found that highly effective communicators are 32% more likely to meet the goals of a major project. This makes it crucial that we learn how to convey tricky but important messages in good time, with clarity, respect and patience.
In this two-hour session, we will:
- Consider barriers to good communication at work
- Learn how to “tune in” to the signals we are giving others and the way others may see us
- Practise listening better and asking the right questions
- Learn how biases can impede communication and how to spot potential communication pitfalls in advance