Diplomacy is the art of navigating around difficult and sensitive issues without causing catastrophe or unnecessary distress. Studies show that poor diplomatic skills are responsible for dramatic drops in the productivity of employees.
In this workshop:
- You will learn to identify different conflict styles in others and in yourself
- You will consider the value of politeness – a vital skill in any organisation – and how to apply it in difficult situations
- You will practice empathy towards those we find difficult
- You will consider when to press our point, when to compromise, when to let things go and when to find a genuinely collaborative solution
Wassila Hachchi works as a speaker, coach and trainer in (self) dialogue. She is the author of Listen, Think, Speak, a book about her extraordinary journey based on wanting to make a difference. Before becoming a trainer she has worked as a military officer, MP and social entrepreneur.
Time: 9:30 - 13:00
Study Load: There is no compulsory homework. You will, however, be given ideas and techniques that you can try out after the workshop and apply in your work.
Study Material: You do not need to purchase any study material for this workshop.
For Whom: This workshop is suitable for employees and freelancers who want to challenge themselves and want to think more deeply about the subject and themselves.
Level: There are no entry requirements.
Address: Frederiksplein 54, Amsterdam
Price: €195,- (excl. BTW, incl. lunch)
For more information: firstname.lastname@example.org
ABOUT THE SCHOOL OF LIFE PROFESSIONAL
Bringing together the expertise of entrepreneurs, psychologists, thought leaders and CEOs, and drawing upon The School of Life’s unique expertise in cultivating emotional intelligence, our Professional Workshops will equip you with the tools and strategies needed to thrive in the modern workplace.