Diplomacy is the art of navigating around difficult and sensitive issues without causing catastrophe or unnecessary distress. Studies show that poor diplomatic skills are responsible for dramatic drops in the productivity of employees.
In this two-hour session, we will:
• Learn to identify different conflict styles in others and in ourselves
• Consider the value of politeness – a vital skill in any organisation – and how to apply it in difficult situations
• Practise empathy towards those we find difficult
• Consider when to press our point, when to compromise, when to let things go and when to find a genuinely collaborative solution
Wassila Hachchi works as a speaker, coach and trainer in (self) dialogue. She is the author of Listen, Think, Speak, a book about her extraordinary journey based on wanting to make a difference. Before becoming a trainer she has worked as a military officer, MP and social entrepreneur.
ABOUT PROFESSIONAL WORKSHOPS
Bringing together the expertise of entrepreneurs, psychologists, thought leaders and CEOs, and drawing upon The School of Life’s unique expertise in cultivating emotional intelligence, our Professional Workshops will equip you with the tools and strategies needed to thrive in the modern workplace.