Delivery & Returns

This information relates only to purchases made from our online shop. If you have a query about a purchase from one of our international flagship stores, please contact the store directly.

Free UK delivery on orders over £45

Free US delivery on orders over $75

Free EU delivery on orders over €70

Delivery countryServiceCostLast Festive Orders
UK Orders over £45, 2nd class(not tracked), 4-5 working days FREE Mon 16th Dec
2nd class (not tracked), 4-5 working days £2.99  Mon 16th Dec
1st class (not tracked), 2-3 working days £5.99 Wed 18th Dec
Courier (tracked), next working day if ordered by 12 noon UK time £10 Fri 20th Dec
21st / 22nd / 23rd / 24th December - Shop at our London Store (70 Marchmont St)
EU (excl. Switzerland) Free delivery over 70( not tracked), 10 working days FREE Fri 13th Dec
Standard (not tracked), 10 working days 10 Fri 13th Dec
Courier (tracked), 4-5 working days 35 Tue 17th Dec
USA Free delivery over $75 (not tracked), 10 working days FREE Fri 13th Dec
Standard (not tracked), 10 working days $10 Fri 13th Dec
Courier (tracked), 4-5 working days $35 Tue 17th Dec
Rest of World (incl. Switzerland) Depends on the size or order and delivery country Determined in checkout Mon 9th Dec


  • All orders are dispatched from our UK warehouse, we aim to dispatch all orders within 2 working days but this may vary during busy periods.
  • Once your order has been dispatched you will receive an email confirmation. If your order is on a tracked service this will include your tracking details. Please note you must track your delivery directly with the courier.
  • You will be liable for all customs tax and duty payable. 
  • If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.
  • Delivery charges may vary depending on the currency you are purchasing in, you will get the best price for delivery if you purchase in the currency of your delivery country (e.g. shop in USD for US delivery). 
  • For full terms and conditions please click here.

Urgent UK Orders

If you are based in London and need a product urgently, please visit our London Store at 70 Marchmont Street, London, WC1N 1AB or call us on +44(0)20 7833 1010. Our opening hours are listed here.

Wholesale Purchases

Orders are packed and dispatched from our UK warehouse; lead times are 2-3 days, dependent on order size and warehouse capacity.

Delivery charges vary in accordance with order value and shipping territory. Please email for a shipping quote.

You will receive a dispatch note (via email) once your order ships – please retain this, as your tracking number is enclosed.

Please note that any import duties and taxes are the responsibility of the consignee; contact your local customs office for more information.

If you think your order has been lost, or have received damaged goods, you will need to contact the retail team within a month of purchase. Queries raised after this point will not be investigated.

Wholesale orders are firm sale only; we will not accept returns. Please contact your account manager directly if there is any problem with the goods received.

For full terms and conditions please click here.

Product Returns

For event or psychotherapy refund information, please visit our Terms & Conditions page here.

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days.

Please note:

  • Customers are responsible for all return delivery costs

  • We are only able to refund delivery charges if the item(s) were damaged or faulty upon delivery

  • Items must be in their original condition and returned with the original sales receipt

  • Refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value

For full terms and conditions please click here.

For event or psychotherapy refund information, please visit our Terms & Conditions page here.

To arrange a product refund, please fill in the form below.

To return an item to us, please provide your order number and reason for return in the form below, you will then see further instructions for returning your item.