Delivery & Returns

This information relates only to purchases made from our online shop. If you have a query about a purchase from one of our international flagship stores, please contact the store directly.

Free UK delivery on orders over £45 and US delivery on orders over $75

Delivery table updated 16th Nov 2018

 

Last Order Dates for pre December 25th Delivery

UK

14th December – 2nd Class

18th December – 1st Class

19th December – Courier

24th December – Visit our London store

USA

9th December - Standard delivery (free over $75)

16th December - Courier delivery

EU & ROW

29th November - Africa, Middle East

2nd December - Cyprus, Malta, Asia, Far East, Eastern Europe (exc Poland, Czech Republic and Slovakia)

3rd December - Caribbean, Central and South America

5th December - Greece, Turkey, Australia, New Zealand

14th December - Czech Republic, Italy, Poland

15th December - Finland, Sweden

17th December - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

18th December - Belgium, France, Ireland, Luxembourg

 

Please Note:

  • Due to a high volume of orders across the delivery network, we unfortunately cannot guarantee next day delivery. As a result your parcel may arrive a 1 - 2 days later than advertised.
  • Due to the Canadian postal strike some Canada bound orders (placed during the strike period) may face delays in advertised delivery time, however future orders placed from 27/11/2018 will be dispatched and delivered as advertised.
  • All orders are dispatched from our UK warehouse, we aim to dispatch all orders within 2 working days but this may vary during busy periods.
  • Once your order has been dispatched you will receive an email confirmation. If your order is on a tracked service this will include your tracking details. Please note you must track your delivery directly with the courier.
  • You will be liable for all customs tax and duty payable. 
  • If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.
  • Delivery charges may vary depending on the currency you are purchasing in, you will get the best price for delivery if you purchase in the currency of your delivery country (e.g. shop in USD for US delivery). 
  • For full terms and conditions please click here.

Urgent UK Orders

If you are based in London and need a product urgently, please visit our London Store at 70 Marchmont Street, London, WC1N 1AB or call us on +44(0)20 7833 1010. Our opening hours are listed here.

Product Returns

For event or psychotherapy refund information, please visit our Terms & Conditions page here.

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days.

Please note:

  • Customers are responsible for all return delivery costs

  • We are only able to refund delivery charges if the item(s) were damaged or faulty upon delivery

  • Items must be in original condition and returned with the original sales receipt

  • Refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value


For full terms and conditions please click here.

For event or psychotherapy refund information, please visit our Terms & Conditions page here.

To arrange a product refund, please fill in the form below.

To return an item to us, please give us your order number and reason for return in the form below, you will then see further instructions for returning your item.