Spend an afternoon with some of the world’s brightest thinkers exploring how businesses can better bridge the gap between the need for profit and the deeper human and emotional needs of their staff and customers.
How many businesses today really help their customers and staff live more meaningful or fulfilled lives? Businesses promise all kinds of wonderful things to us, whether it’s adventure, status, romance, energy or calm. But it is rare that their products and services fully deliver on these promises. Today’s employees and consumers are increasingly asking big questions about what the good life looks like – and are expecting businesses to have some helpful answers.
So who is getting it right, who is getting it wrong, and what can your business practically do to engage the new wave of consumers and staff demanding more meaningful business practices? How do we apply wisdom in business and together redefine our ideas of success?
Alain de Botton On Psychological Business
Great businesses have successfully aligned the need for profit with the deeper human and emotional needs of their customers and their staff. However, for many businesses this alignment remains elusive. Indeed, how many businesses today can claim to be genuinely helping their customers and staff live more meaningful or fulfilled lives?
Alain will explore the idea that the secret of business success is, to an overwhelming extent, down to good psychology. Business will only ever fulfill its potential when it identifies the psychological needs of their customers, and better supports the emotional development of their staff.
Alain will also explore the reality that to live in the modern world is to live in constant fear of being overtaken by events; that we have missed the party, the innovation, or the technology. Human nature is to yearn for stability, longevity and surety, even as the world races past at a frightening pace. In an increasingly unpredictable and rapidly changing business environment, what wisdom can business draw from timeless works of art, philosophy and culture?
Rachel Botsman On Trust and Collaboration
The 21st century has seen the birth of what has become known as the "collaborative economy". Revolutionary start-ups have rapidly and successfully embraced this movement: Airbnb, Uber, Coursera, Pozible, Airtasker and Transferwise amongst many others. But where does this leave established business and what lessons can we learn?
Rachel will explore how the current and profound disruption in business is in fact grounded in human psychology, as much as it is driven by technological advances. A new understanding of collaboration and the psychology of trust provide critical lessons for established business. Which companies are managing this disruption well, and which are struggling? And what does this transition mean for modern leadership, corporate culture and customer engagement?
Stu Hunter On The Art of Listening
The timeless power of music can restore our attention span and focus, allow us to experience a deeper form of empathy and remind us of the importance of beauty. Stu Hunter and his masterful quartet will explore how music can challenge our understanding of collaboration, improvisation and focus.
In a corporate world that traditionally values extroversion over introversion and confidence over self-reflection, find out what contemporary jazz can teach business about The Art of Listening. Expect a behind the scenes examination of the collaborative musical process, stories of improvisation and a musical feast.
Simon Longstaff On Integrity and Ethics
Modern technology is driving a new wave of openness and transparency in business. As with all significant change, some businesses are proactive and others have their heads in the sand. This new era of transparency is exposing an integrity gap with some major businesses, where the difference between what companies say that they are, and who they actually are, is significant. This can result in customer dissatisfaction, talent retention concerns, and even damaging corporate scandals.
In this context, Simon will explore the interplay between personal ethics and corporate integrity. How are customer and employee expectations of business shifting? How can we better understand the role of ethics and integrity in the workplace, and why is this a critical part of commercial success?
Louise Herron On Leadership
We all know great leaders can change the course of history through their courage, decisiveness and determination. However, it is easy to be confused by the vast amount of contradictory advice out there on what it takes to be a great (or even good) leader. Drawing on her extensive career in business and the arts, Sydney Opera House CEO Louise Herron will talk about effective leadership, and the crucial ingredients of commitment, clear vision and a good story.
ABOUT TSOL FOR BUSINESS
The School of Life is a cultural enterprise that works with individuals and organisations to help them develop the skills and attitudes they need to succeed and grow. We support businesses across Australia and New Zealand in their quest for a high-performing, creative, productive, healthy and psychologically mature culture.